David S. Email & Phone Number

• Advised businesses on their marketing strategies, sales and growth • Assisted with instituting a model for relational customer satisfaction and retention• Oversaw promotion of business presence at trade shows and brick & mortar to create the best customer experience possible

Warwick, Ri

As a senior client success manager, sales and marketing consultant, I was responsible for developing effective, revenue generating strategies for clients on all areas of marketing their business and increasing ROI. I advised clients on sales best practices and implementation of a relational customer service culture and was their business coach instrumental in increasing overall financial growth.I consulted with multiple clients to develop customized training to help grow their business while building and training the right teams and developed actionable strategies for measurable success.I managed a team of client success reps, implementing training and continuous improvement plans to equip my team with all the resources necessary in order for them to drive results.

Coventry, Ri

Promoted to Client Operations Analyst and was responsible for all areas of business retention for our Digital Marketing System.Consulted with clients and delivered best practices and marketing strategies.Performed business spend analysis and restructured contracts to best leverage total spend.Negotiated renewal contracts and up-sold additional products and services.Communicated effectively to rebuild bridges and restore relationships with clients.

Managed multiple clients through web development process by assisting with marketing strategies, overall website design and lead generating multimedia marketing tools.Directed entire project development by managing a team of designers and programmers.Coordinated communication between clients and 3rd party vendors to ensure success of projects.Responsible for creating key documents and processes.Participated in the research and creation of proposals and contracts.Skilled in the most effective digital marketing, advertising and sales concepts and strategies.Assisted sales team with Virtual Presentations to prospective new clients.Responsible for training other departments on the BZ system.Experienced in CRM tools, web-based administration/training tools and post marketing.Adept in all phases of digital production management, from design and development through to delivery.