David Muirhead Email & Phone Number

Glasgow, United Kingdom

Ongoing temporary contract.Data Gatherer for UK High Street bank.Within bank and regulatory authority procedures, guidelines and timescales.Determining, locating, requesting, interpreting and arranging data from various IT / Financial systems, to assist with complaints and claims procedures.Constantly reaching and sometimes exceeding set targets, including accuracy.Taking part in various test groups to help establish and test new procedures.Contributing to team meetings, making suggestions as to possible improvements

Glasgow, United Kingdom

Finance AdministrationSocial Work finance administration and processing for providers and clients.Care plan maintenance and updating using various computer programmes.Invoice preparation and processing.Telephone, email and postal enquiries dealt with, and changes input.Calculation of new and amended fees.Providing suggestions to improve processes and documentation.

Glasgow, United Kingdom

Life insurance proposal and policy administration. Communication with Independant Financial Advisers, medical staff, colleagues onshore and offshore.A key member of Transformation Project Team:Tested procedures and documentation on new IT system, collated and reported back suggestions / issues.Identifying and re-formatting documentation for use in new computer system and by offshore staff.Adapting and checking written procedures for roll-out to offshore teams.Preparing and checking procedural road maps to guide offshore teams.Training local and offshore teams on processes and procedures, in office and via conference calls.Demonstrating processes and procedures to redevelopment team prior to deployment on system. Continuous monitoring and feedback of issues.

Glasgow, United Kingdom

Customer Service for media company including resolution of technical issues and accounts.

Glasgow, United Kingdom

Trained in computer hardware, software and small networks followed by new business startup scheme. Assisting and developing with Govan Initiative Social Economy Team in designing IT training programmes.

Glasgow, United Kingdom

Commercial insurance underwriting, including new and existing business. Renewal negotiation.

Glasgow, United Kingdom

Underwriting of new and existing business, renewal negotiation, reinsurance / retention limits. Commercial Property insurance including BI, Contract Works and Engineering. Account profitability and sales monitoring and reviewing. Account consisted of panel of Intermediaries in West of Scotland.

Edinburgh / Glasgow, United Kingdom

Personal and Commercial insurance, including claims. Relocated to another city for career progression.