Davíd Dias Email & Phone Number

New York City Metropolitan Area

• Lead and present project meetings and provide ongoing updates, critical communications and escalations for the success of the role.
• Participate in RFPs/RFIs and gather information, conducting research on trends, technology, and competition to align with organizational goals, and providing benchmarking and intel for optimal decision-making.
• Establish communication channels between key teams, aligning design principles, operational models, and sustainability commitments, including adherence to the Firm's principles.
• Design commercial operating models with vendors, integrating regulations and workplace experiences, and developing standard procedures to run department products and services effectively.
• Formulate strategies with service providers, scrutinize quotes to create optimal environments for employees and clients, and maintain resilience in operations to support varied programs and volume fluctuations.

New Jersey, United States

• Directed operations, formulating business strategies, implementing efficient processes, and coordinating customer service to ensure customer retention, increasing revenue and profitability.
• Liaised with superiors to make decisions for operational activities, planned and monitored the day-to-day running of the business to ensure smooth progress, and supervised staff, providing constructive feedback.
• Analyzed sales data, market trends, and customer feedback, managing relationships and agreements with external partners/vendors to evaluate overall performance and promote profitability.
• Mentored and motivated teams, implemented a comprehensive People Strategy to promote company values, and managed expenses, budgeting, and strategic account plans.
• Oversaw customer support processes and organized them to enhance satisfaction, reviewed financial information, and adjusted operational budgets.
• Managed procurement processes, coordinated material and resource allocation, and revised and/or formulated policies, ensuring legality and conformity to regulations.

New Jersey, United States

• Provided management oversight for a multi-unit operation, leading a team of over 600 employees, and successfully executed the deployment of a new management team and governance structure.
• Spearheaded a series of successful initiatives leading sales growth, boosting employee retention, and driving the innovative launch of 14 new locations.
• Implemented a comprehensive People Strategy to enhance employee development and engagement, supervised staff from different departments, and evaluated regularly the efficiency of business procedures.
• Liaised with superiors to set strategic goals, planned and monitored daily operations, and managed relationships/agreements with external partners/vendors, including acting as a liaison between the portfolio.
• Oversaw customer support processes, evaluated and interpreted data and metrics, reviewed financial information, and revised and/or formulated policies while managing procurement processes and coordinating resources.
• Ensured that the company ran with legality and conformity to established regulations while focusing on continuous improvement, quality assurance efforts, and constructive feedback to promote company success.

New Jersey, United States

• Directed business operations, achieving a turnaround from annual losses to a profitable operations, and led the acquisition of new restaurants and partnerships with investors.
• Organized the financial sector and led to one of the best restaurants in NJ by USA Today.
• Executed strategic planning that enhanced monthly sales by approximately 12%, collaborating closely with the food and beverage program to identify and seize growth opportunities.

Brazil

• Translated global Supply Chain strategy into a category strategy and led initiatives across Latin America, South Africa, London, Singapore, and Australia, reducing costs by nearly 40% in travel, events, and expenses.
• Executed extensive expense analyses, resulting in a 50% decrease in expenses from $50,000,000 to $25,000,000 annually, and successfully met deadlines for business pre-opening consulting projects.
• Managed the Event Planning Department, responsible for the site selection and negotiation of 200 to 300 hotel contracts per year, valued at over $12,000,000.
• Provided training to sourcing managers and oversaw their contract negotiations, while also negotiating hotel contracts for the client's direct solutions program, ensuring alignment with corporate goals and budget.

Summit, New Jersey, United States

Established business plans to ensure outstanding customer experience. Identified and evaluated competitors. Designed marketing plans to support sales projections. Controlled procurement functions including purchasing, inventory, vendor selection. Maintained operations and operating procedures.

Newark, New Jersey, United States

Developed and managed customer-centric business process improvement projects focusing on Brasilia’s organizational strategic objectives. Coordinated team activities, defined targets, created policies and procedures, oversaw budgets, monitored expenses. Selected and trained staff.

Mba, Information Management (Knowledge Management And People)

Knowledgewledge Management And People (Mba), Management Information Systems And Services And Human Resources

Bachelor Of Business Administration (B.B.A.), Administração De Empresas