David Munk Email & Phone Number

Colorado Springs, CO, US

Austin, Texas, US

• Manages a large, diverse team, delivering high-quality, cloud-based (SaaS) software support to thousands of customers implementing Fusion Financials. Escalation contact for customers with technical and functional.
• Built a team from small group to largest, highest performing team in Fusion ERP resulting in throughput increase of 175% of average, while having the lowest attrition throughout Fusion support
• Rolled out the first automation within Fusion ERP support via Analyzers, which resulted in TTR reduction of 75%
• Drove partnership between development and support, eliminating the adversarial relationship
• Using Oracle DB APEX, designed and developed multiple applications to fill gaps for internal processes, ensuring critical information and processes were not missed
• Use of analytics to drive change by using data to identify problem areas, helping employees to improve performance and satisfaction

• Oversaw, planned and directed America’s operations for Technical Support and Development for Ellipse EAM. Managed Technical support for IMS, LinkOne, and Energy Portfolio Management. Established and maintained strong.
• Managed the operations and direction of the Americas Support for MIMS/Ellipse, IMS, LinkOne, and Energy Portfolio Management
• Led product support through additional acquisition, while maintaining employee motivation and productivity, which resulted in zero voluntary resignations
• Oversaw initiative in drive for customer satisfaction for all products and support services, resulting in a 30-point increase in NPS score
• Worked with development executives to define and drive the global support policy with focus on production stability
• Established and sustained strong working relationships with customers, Global R&D, other divisions, and subordinates

• Oversaw, planned and directed North America’s operations for Technical Support and Development for Ellipse EAM. Established and maintained strong working relationships with customers, Global Development, other.
• Managed the operations and direction of the North American Development and Support department for MIMS/Ellipse product maintenance and solution support
• Directed the Support/Development side of America’s largest customer upgrade, salvaging a failing upgrade, developing trusted advisor relationship to guide our first next-gen adoption
• Established and sustained strong working relationships with customers, Global R&D, other divisions, and subordinates
• Accountable for the achievement of product and solution support, quality programs, and regional development in North America
• Successfully migrated Ellipse Customer Support from legacy system to SalesForce.com (SFDC), on time and under budget, with no disruptions to Ellipse Support or our customers

• Managed North American day-to-day operations for Ellipse Technical Support, Regional development, and Managed Services (Hosting). Established and sustained strong working relationships with both customers and.
• Managed a professional team of diverse employees, including Business SME and Support Developers utilizing various development methodologies
• Designed and implemented a proactive patch methodology to reduce redundant customer requests and to improve customer satisfaction. Benefits achieved included reduced internal costs for Ellipse upgrades and.
• Facilitated solid financial decisions by providing reliable, high-quality data from CRM system via creation of reports and usage of SQL tools
• Managed a cross-functional and cross-divisional process change management team to identify and document functional requirements, workflows, information sources and system specifications.
• Project Manager for customer specific development

• Provided expert business process and usability knowledge to customers, Business Analysts, developers, and Product Management staff. Functioned as Operations and Maintenance SME for Ellipse ERP for internal and external.
• Performed the Operations and Maintenance Support for an integrated ERP/EAM within first five months in the organization, while company expectation anticipated two years to achieve this goal
• Analyzed reported problems, identify corrections, and provided innovative alternative solutions for customers
• Guided software engineers in direction of product development and developing code patches to correct software faults
• Project manager for customer specific development and regional development

Denver, CO, US

• Supervised employees and promoted high-level performance by setting work standards according to agency mission, vision, and values. Hired and trained employees in physical plant operations and proper use of tools and.
• Created and implemented two phases of preventative maintenance program for facility of 542,000 sq. ft. covering 51 acres to meet mandatory requirements for a preventative maintenance program
• Reduced the Central plant material expenditures by 80% for two years, and a continued reduction of 20% by creating and implementing material tracking for facility using MS Access
• Reduced expenditures in targeted areas by 70% by instituting a repair versus replacement model
• Reduced chemical expenditures for closed loop systems by 90% annually by creating a chemical treatment plan to improve reliability of closed loop systems
• Member of team that converted the Central plant of this facility from manual to DDC control automated systems

Washington, DC, US

• Performed duties in nuclear propulsion plants operating reactor control, propulsion, and power generation systems. Operated and maintained steam turbines and reduction gears used for ship propulsion and auxiliary.
• Managed and planned all reactor maintenance activities for the Number One Propulsion Plant, and related auxiliary spaces
• Member of an integral team of military members and civilian contractors that performed overhaul and nuclear refueling the USS Enterprise

Master'S Degree, Engineering Managment

Bachelor'S Degree, Mechanical Engineering