David Murphy Email & Phone Number

Fort Worth, Tx, Us

As the head of learning and development for site operation management and vehicle operations, I lead a team of field operations instructors, coordinating logistics and training programs to ensure operations run efficiently and effectively with a focus on safety. I manage our LMS and design, develop and deliver compelling learning content, working with various subject matter experts to ensure compliance and accuracy throughout various curriculums. Through the use of e-learning (primarily video content production) and effective on-site training programs, my team has developed a vehicle operator training course that has empowered our autonomous vehicle operators to maintain a significantly low incident rate when compared to other industry leaders, with 62% less time spent training than the industry average across comparable companies.

Arlington, Texas, United States

Atlanta, Georgia

Managed all operational aspects of Uber’s JUMP e-bike and scooter rental fleets in Atlanta by leading and training field and maintenance staff of 20+ technicians, resolving conflicts, maintaining facilities, tools and inventory and solving major mechanical problems. Worked directly with the Learning and Development team to create content for standardizing educational resources. Collaborated with Product Development and UX teams to improve technical issues for future systems. Sourced, hired and trained new employees for various roles. Assessed processes through data analytics to develop and implement operational improvements.Accomplishments:- Facilitated the launch of 3 products in Atlanta with heavy focus on team training- Effectively reduced maintenance staff in Atlanta by 50% while maintaining production goals.- Trained various teams of technicians in mechanical skills and technical troubleshooting processes; traveled across the US to prepare facilities and teams for product launches.- Key player in the development of a majority of the company’s SOPs for global implementation.- Created online data tracking tools to analyze the productivity, performance and parts usage of maintenance teams.

West Georgia, Usa

Owned special production projects from inception to delivery, maximizing efficiency of labor and costs to meet deadlines and increase profitability. Developed efficient production methods for new products, assembled and trained teams on new production methods, oversaw quality control and participated in the overall production process to ensure deadlines were met. Assessed labor needs by developing per-item time-frames to accurately gauge completion rates.Accomplishments:- Aggressively improved understanding of production processes and capabilities by taking the initiative to work across every department. This resulted in my ability to manage every aspect of production projects and delegate more effectively by educating teammates on the most efficient means of accomplishing each task.- Improved client relationships by providing customer service and conflict resolution experience to office staff and CEO.

Marietta, Ga

Worked with interior designers and clients to establish desired outcomes for installing interior decor items, such as curtains, blinds, valances, wall mounts, etc. Assessed jobs and developed accurate estimates for cost of materials and labor time. Utilized critical problem solving skills to resolve all issues that arose, meeting deadlines and maintaining appropriate costs. Accomplishments:- ​Successfully completed every job without incident or negative feedback- Completed jobs for Atlanta’s premier interior design teams- Traveled across the United States on multiple trips to complete jobs for referred clients

Vinings

​Addressed service-related inquiries for customers; maintained inventory levels to ensure efficient workflow; assessed client needs, accurately estimated costs and timelines for completion of services. Implemented the highest standards for labor outcome and efficiency while completing work orders as a service technician.Accomplishments:- Maintained highest monthly gross profitability across service labor and product sales during the majority of my employment period, achieving over 100% daily service efficiency by Trek Certified Service standards with regularity.- Improved customer service efficiency by implementing an alphanumeric bike storage system to enable all employees to locate bikes; implemented a work-order part storage system to improve inventory accuracy and space consolidation.

Vinings