David Muthu Email & Phone Number

Chennai, Tamil Nadu, India

India

Handling the end to end operations and financial operations of a large global client

Chennai, Tamil Nadu, India

Work with 5 Team Managers and 105 colleagues handling the Centralized Team Operations for Customer ServiceChampioned a cultural transformation from transaction oriented to Customer OrientedCreated a new structure, and changed the way our colleagues performance is measuredClear and constant communication of the vision of the organization, mission of the.

Chennai Area, India

Manager - Import Documentation (July 2016 Onwards)Lead 3 team leaders and 60 employees handling customer service operations processes for Africa, Middle America, North America, and Canada for three brands – Maersk, Sealand, and Safmarine. I work closely with key front office stakeholders to ensure that processes are streamlined and.

Chennai, Tamil Nadu, India

International Mobility - HRSSCLed an international mobility team of 15 that was responsible for the expatriation and repatriation for the entire Western region which included Europe, US, Africa and the Middle East. I handled vendor management & operations management for these regions. Operationally, I set quality standards for various areas, ensuring a.

Chennai

Managed 3rd party agencies involved in Credit Card collection and established effective working relationshipsImproved current level of Customer Service by interacting with customers and addressing any complaints madeProactively managed the cards portfolio in the region, from a collections perspectivePlanned and achieved improvement for collections.

Chennai Area, India

Managed three agencies which consisted of three Agency managers and 25-30 Field executivesHandle Customer Queries and resolved them within TAT to reduce customer churnPlanned and executed strategies to collect money owed by customers in an efficient and effective mannerPlanned incentive strategies with the Agency manager to motivate the field executives.

Hyderabad Area, India

The scope of the role consisted of the payment of personal property tax of Deloitte and Touche Customers:Was part of a 4 member team sent to USA to migrate the Property Tax Process to India.One point contact with the US team to implement policies and proceduresReviewed the work of other team members to check accuracy in entering Tax BillsEnsured proper.

Chennai Area, India

Scope of roleResponsible for establishing and maintaining relationships with Corporate and Prominent individual customers Effectively handling customer grievances, queries and disputes within a targeted time of 24 hoursHandled collection of payments from the corporate and individual before the due dateReduced the level of staff churn by addressing issues.

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Marketing And Finance

P.G. Diploma In Computer Applications

Bachelor Of Business Administration - Bba