I lead four direct reports and staff and devise and execute comprehensive sales strategies focused on boosting market share, driving revenue, and exceeding growth targets. Also, I collaborate with marketing, solutions, and operations for positive customer experiences after the recent launch of the palletized airfreight product. Additionally, I Partner with the MNX legal team to consider possible risk mitigation points for the increased shipment values. In this role, I establish, build, and maintain solid relationships with key clients, industry partners, and global stakeholders. My responsibilities include ensuring the effective tracking and analyzing of competitive products and services, providing fellow executives and management with follow-up on industry trends, and recommending changes to MNX services based on findings. Lastly, I am a brand ambassador at events, trade shows, and trade association meetings.My core achievements include: ➜ Generated multi millions in new business revenue after pioneering business development initiatives identifying unprecedented business prospects, niche markets, and visionary collaborations.➜ Achieved millions in a new cold chain by galvanizing a three-member high-performing sales team after mentoring, motivating, and providing in-depth training on establishing and achieving sales targets and objectives.➜ Secured an high double digit improvements in retention and penetration rates by collaborating with leadership to establish innovative sales objectives for global, multinational MNX customers while enabling new business development successes on a few large, strategic targets. ➜ MNX growth was achieved while maintaining industry-leading results in OTP and temperature excursion rates.

As the vice president of global accounts, I assisted 12 direct reports and staff. I guided an international team of the top 20 accounts with nine representatives selling to Europe, the Middle East, Africa (EMEA), Asia Pacific (APAC), and the Americas. Additionally, I launched business development and operations training programs, keeping C-level management abreast of progress and updates. Furthermore, I authored work instructions, parameters, and policies, wrote MOPs and SOPs, and developed carrier relationships and a formalized costing model. Lastly, I attended conferences as a panel member, promoting MNX in the air freight space. My most notable successes include: ➜ Contributed to a multimillion-dollar MNX air freight business funnel, starting from square one and achieving high profits in first-year growth by implementing a global strategy for each account with proper global connectivity. ➜ Attained record results in 2022 by traveling over 100,000 miles annually, meeting with global customers, selling with the BD team, and providing subject matter expertise in conversations with healthcare customers, furthering the sales process.➜ Negotiated a double digit % reduction in provider packaging costs, aligning contractually while ensuring reliable MNX customer packaging solutions by leveraging multi-client spending with the MNX vendor pool. ➜ Achieved targeted gross profit and delivered growth YOY by reviewing the a business development funnel valued in the hundreds of millions, collaborating with global region leaders, determining proper funnel funding, and precisely aligning operational support.

I led a team of eight direct reports and mentored two business development staff members for career development. Also, I launched temperature-sensitive air freight products and authored associated work instructions, policies, and procedures. Additionally, I created business development and operations training programs for the GKAM, RKAM, LLA, and SMB sectors. My responsibilities included traveling globally to assist sales with account acquisition and packaging providers to align contracts and reduce costs for CEVA to provide unique solution opportunities. Furthermore, I was a member of a panel promoting the vision “For Patients,” attending conferences and events. My most notable achievements include: ➜ Realized highly profitable growth in temperature-sensitive air freight revenue in six months of 2021 by providing Europe’s and LATAM’s first GDP-compliant air stations/and reducing temperature excursions from 18% ambient and 7% active shippers to 6% and 2.1%, respectively. ➜ Championed a 40% boost in operational readiness and compliance after completing internal and external auditing of service centers for GDP and issuing a nonconformance report (NCR) or corrective and preventive actions CAPA as needed.➜ Ensured multimillion current business development funnel funding by holding bi-weekly meetings with global region leaders to review the funnel and determine adequate funding.➜ Delivered substantially reduced CEVA’s liability for damages related to lifesaving medication temperature excursion claims.

From 2010-2021, I led a team of five experts, maintained strong business relationships with high-profile accounts, and ensured brand reputation, marketability, and profitability. I was selected for a train-the-trainer role, with courses that included marketing initiation, coordinating and scheduling customer appointments, differentiating the UPS services advantage, delivering persuasive and consultative sales presentations, and compelling account acquisitions.High-value successes include: ➜ Realized substantially high profits in first-year revenue and subsequent 20% YOY growth after establishing the first GDP and GMP temperature-controlled cross-dock facility with collateral systems in North America.➜ Contributed rewarding assets in incremental business and saved a million in annual transportation spending, receiving the Carrier of the Year Award. Analyzed market and industry conditions and bid cycle timing to rebid all Carestreams business. ➜ Averted highly profitable growth in annual shipping costs after removing an entire leg of transit for pharma shipping from Mt. Vernon, Indiana, while reducing the time in transit by one day and improving inventory carrying costs for products requiring thermal blankets. ➜ Earned World of Champion’s Gold with Platinum nomination 2015, World Of Champion’s Gold with Platinum nomination 2016, World Of Champion’s Silver 2018, and World Of Champion’s Silver 2019.

As the account manager, I managed a very substantial customer portfolio and traveled to consult with small to medium-sized companies throughout New York and Pennsylvania. Also, I ensured proper customer account setup and account optimization to utilize services best to meet logistics needs. Additionally, I offered guidance for the critical initiation phase of the account to cement the relationship and ensure customer longevity in highly competitive markets. In this role, I liaised between customers and UPS corporate to customize solutions, resolve issues, and expand accounts horizontally, selling additional services. During my tenure, I earned the #1 and #2 highest sales ranking award, year-over-year, surpassing 26 account managers in the NE Region by removing barriers and not accepting the word “No.” Additionally, I achieved the “Top Sales Award” for the Top 10% while serving as Account Manager of Small to Medium Businesses from 2011 to 2014.

As the account manager, I managed sales and operations for the company’s on-demand, ground expedite shipping services, with a customer portfolio of over 5,000 small to medium-sized business accounts in diverse industries. My responsibilities included traveling regionally between Buffalo and Ontario, Canada, focusing on new customer acquisition, onboarding new customers with SOP customization to address their exceptional circumstances, and ensuring the highest customer support standards to maintain and grow the base.

From 2007-2009, I oversaw all terminal operations, supervising a regional linehaul break operation. With over 400 inbound freight bills and 450 outbound freight bills per day and managed mini-break terminal operations with 1,325 daily break bills in my home terminal. Also, I coordinated an additional shipments designed to avoid the mini-break network. Additionally, I maintained an on-time service record surpassing 98% and a < 0.75% reduction in claims ratio. I reduced labor generally 10-15% below corporate expectations, analyzed P&Ls, executed modifications/corrective measures, and initiated, revamped, streamlined, and replaced inefficient systems for greater productivity, eliminating waste and increasing profits.

Manager, Terminal, Baltimore, MD (2003–2007) As the manager, I oversaw all terminal operations, supervising 140 employees with over 550 inbound freight bills and 350 outbound freight bills daily. Additionally, I was responsible for maintaining highly profitable daily sales revenues and accountable for all aspects of staffing and workforce development, from hiring, training, payroll, and scheduling to implementing disciplinary measures and terminations and all HR administration of various employee benefits. Furthermore, I managed all administrative staff, ensuring fast-response customer service, accurate billing, management of A/R, and close monitoring of aging reports for timely payments and profitability.I am most proud of: ➜ Maintaining an on-time service record, up to 99.5% on-time, and reducing claims ratio to <0.75%, maintaining service percentages while keeping labor consistently between 8-10% below corporate expectations.➜ Maintaining safety compliance by auditing drivers’ daily logs and monitoring forklift/yard operations.➜ Overseeing a 6-bay vehicle/equipment maintenance shop, ensuring minimal downtimes, maximized productivity, and enhanced customer satisfaction.