Successfully Manages all HR Shared Services, including Benefits and Payroll Services.● Responsible for the efficient daily operational delivery of all centralized Human Resourcesservices supporting over 10,000 North America employees.● Maintains high customer service standards and operational excellence, utilizing call center/ casemanagement and HRIS technology. To Include Saleforce, JIRA, Amazon Connect, and Workday.● Manages the hiring, training and coaching of a staff of 18, and applying effective workforcemanagement skills to maintain high level customer service in the fast-paced service center.● Partners with HR VPs, HR Systems & Services to develop SOPs around processes and customerservice levels.● Proactively identifies policy and process improvement opportunities to deliver enhancedcustomer service to the organization.● Provide guidance and recommendations to business leaders on HR policies and procedures.● Fosters liaison relationship between vendor partners and support units to ensure service levelsare effectively managed and promotes synergy between HR shared services workstreams.● Rapidly solve complex and new Workday issues that arise.● Improve Workday BPs to avoid downstream impacts caused by Managers and Talent Leaders.● Respond to complex Workday related questions from Managers and Talent Leaders.● Manage over 15,000 Employee Workday Profiles for accuracy and data validation.● Create, review and validate over 500 HR Knowledge Articles.● Administer successful audits and legal requests by maintaining over 10,000 hard copy files.

● Oversee the administration of benefits and open enrollment for over 9,000 employees.● Troubleshoot and problem solve multifaceted unique benefit issues for all global employees.● Consultant on Workday Benefit configurations and processes, fixes, testing, auditing.● Manage the company wide Wellness Program.● Oversea and implement all Military Vet benefits and deployment entitlements.● Troubleshoot complex compensation transaction in Workday that occurs during lateral moves,status changes, international transfers.● Problem solve and correct all PTO and holiday issues and implement new leave policies.● Manage and audit manual payroll inputs and final payments.● Support and provide feedback to Federal Government Relations affecting PARPACcontributions.● Member of the DEI Council Leadership and Compliance Committee.

Responsible for the efficient daily operational delivery of all centralized Human Resources services for over 10,000 North America employees. Maintain high customer service standards and operational excellence, utilizing call center/ case management and HRIS technology. Manage the hiring, training and coaching a staff of 18, and applying effective workforce management skills to maintain high level customer service in the fast-paced People Central department.● Supervise the day-to-day work of People Central employees and workstream.● Partner with VP, People Systems & Services to develop SOPs around processes and customer service levels. ● Proactively identifies policy and process improvement opportunities to deliver enhanced customer service to the organization. ● Provide guidance and recommendations to business leaders on People policies and procedures.● Conduct People Central operational functions, including but not limited to Recruiting, LOA and payroll administration. ● Fosters liaison relationship between vendor partners and support units to ensure service levels are effectively managed and promotes synergy between Talent Management shared services workstream.

In a pivotal role, I provided comprehensive support to a diverse workforce of over 500 employees across all organizational levels, including executive leadership. Leading a team of four adept Human Resources Specialists, I effectively managed their development, fostering a high-performing and motivated team. Collaborating closely with seven department managers, I offered strategic human resources guidance and coaching, addressing performance issues, retention strategies, and employee relation matters. As a Project Manager, I led the evaluation and enhancement of employee recognition programs, leading to an impressive 35% increase in recognition for junior employees. My expertise extended to providing valuable advice and guidance to both employees and managers, navigating complex issues related to pay, allowances, conduct, performance, attendance, and dispute resolution. Furthermore, I played a crucial role in shaping organizational decisions by preparing well-informed decision memos and recommendations for executive and managerial consideration, particularly concerning employees' benefits and career development.

In a role focused on HR management, I took on the comprehensive responsibility of overseeing pay, allowances, retirement plans, veterans’ programs, travel allowances, benefit programs, and case management for a unit comprising 150+ employees. Notably, I adeptly managed over 150 on-boarding and off-boarding processes, seamlessly handling time-sensitive tasks during transfer seasons, including managing the relocation of employees' families. Collaborating closely with managers, I played a pivotal role in implementing and executing performance management programs, reviews, and improvement plans. My advisory role extended to assisting department managers in interpreting and administering personnel policies and programs, as well as providing guidance on termination and disciplinary actions. A significant aspect of my role involved developing and delivering training sessions on new and updated policies, catering to both managers and employees, and sometimes even extending the training to include spouses.

I provided essential administrative and human resources support to the Leadership Executives of the U.S. Coast Guard military branch. A key achievement was leading a team of three adept Human Resources Specialists, fostering a positive and efficient work environment that yielded outstanding team performance and maintained a flawless 100% compliance record. I actively recommended and skillfully drafted human resources policy correspondences for executive consideration, ensuring alignment with organizational objectives. Collaborating closely with managers, I adeptly addressed employees' issues and conducted thorough performance reviews. My role required me to leverage analytical skills to offer strategic insights and partner with managers on various HR aspects, encompassing employee relations, resourcing, staff management, and training and development.

In my role as Executive Assistant and Special Advisor to the Director for Military Religious Services, I had the privilege of providing essential guidance on Human Resources principles and policies. I effectively advised the Director on budget management, overseeing a $500k budget that catered to the needs of 20 offices dedicated to supporting the Coast Guard's Religious Services. Utilizing project management principles and tools, I spearheaded process improvement initiatives under the Director's purview, enhancing operational efficiency and effectiveness. My responsibilities extended to delivering executive-level communications and strategic support, contributing to the development and execution of key organizational strategies. Within a dynamic and fast-paced environment, I skillfully orchestrated cross-functional collaboration, assigning and managing priority tasks across departments and engaging with senior leaders to achieve mission-critical objectives.

I served as a vital Human Resources Specialist for Coast Guard Reserve members. My role involved various responsibilities aimed at enhancing the efficiency and effectiveness of the Reserve branch. I skillfully developed promotion and assignments boards for Coast Guard Reserve Officers using Microsoft applications such as Excel and Access, ensuring transparency and fairness in the selection process. Additionally, I played a crucial role in creating and managing user-friendly human resources websites that were accessible to the public, thereby facilitating streamlined communication and information dissemination for the Coast Guard Reserves. In pursuit of cost savings, I devised innovative methods for delivering training to Reserve members dispersed across the country, contributing to consistent and comprehensive training while optimizing resources for the entire Coast Guard.