• Kept insurance cancellations and new hire insurance enrollments up to date while entering in new insurance applications into the insurance portal.• Processed counseling forms and performance improvement plans and notified employees of plans and ways to correct the infractions.• Acted as initial point of contact for all employees and potential candidates.• Scheduled and facilitated HR training and communication programs relative to new-hire orientation and onboarding, annual benefits enrollment, and other employee communication initiatives as directed.• Collected, processed, and submitted all workers compensation provider claims.• Worked in close partnership with HR Director on policies and procedures that needed updating and assisting with any special projects that were on a deadline.• Primary responsibility for explanation of benefits to new and existing employees.• Processed short-term disability, accident, critical illness and life insurance requests and new enrollments from all employees.• Provided accurate, complete, and timely employee data updates (new hires, separations, personnel changes, etc.)• Assisted with the recruitment process by identifying candidates, performing reference and background checks, submitting paperwork for drug testing and drafting employment offers.• Responsible for off-boarding employees after termination.• Supported internal and external HR related inquiries or requests.• Maintained confidential records of employee personnel files.• Experience with legal representation of agency in personnel hearings and investigations• Created a method to retain newly hired employees with proven results.• Administered orientation on a weekly basis and provided new hires a way of keeping contact throughout the orientation process.• Tracked FMLA and Medical Leave statuses and processed the requests.• Processed and submitted unemployment claims.

• Stocked inventory and warehouse • Ensured accuracy of sales in daily register closeout • Helped 100+ customers daily efficiently find what they were looking for in 15% less time• Assisted in $10,000+ sales and 1,000 customers each home football game• Prepared the shop daily, checked out customers to fully maximize the shops true daily and weekly profit potential.• Processed customer payments• Directed incoming calls