• Configured Bridge Group and dot1q tag maps on Juniper and Cisco as part of a rehome of customer L2VPN• Troubleshooting sub-optimal route learning over eBGP/iBGP for customer managed WAN• Created procedure to migrate customer MLAG design to simple LAG with zero downtime• Moved client internet circuit from Cisco to Juniper equipment; this required rebuilding gateway on core, and moving layer 2 QinQ configuration from Cisco to Juniper• Implementation of MLAG on core switches – wrote and executed procedure and configurations• Rebuilt Juniper switch stack to replace failed switch• Identified the need to implement config sync across Juniper stack switches, and took the initiative to deploy a solution• Built VPN connectivity for customers and for internal sites: LAN to LAN tunnels, and connectivity for Remote Access users.• Assisted with moving Equinix Ashburn IX port to new gear (Juniper to Juniper); worked with senior engineer to divide configurations into stages; prepped configs for port and for peering sessions on new device utilizing deactivate/activate; assisted on maintenance procedure, troubleshooting Juniper multi-bandwidth MIC to set properly for 40G• Migrated pfSense firewall configurations to Fortigate

• Manage a 12 person Network Operations Team, providing 24 x 7 x 365 monitoring and customer support to a customer base of approximately $40 million in annual revenues• Train technicians in layer 1,2 and 3 troubleshooting, hardware troubleshooting, hardware repair procedures• Coordinate procedural interfaces with other departments• Create process documentation and technical documentation• Document outages and communicate to senior management

• Monitor production network and managed service customer networks• Replaced PC/ Server Hardware: Hard Disk, Memory, PCIe video cards, CPU, Power Supply• Configured BIOS settings, Supermicro IPMI, Dell IDRAC• Linux: vi editor, create users, manage permissions, FTP server/ client configuration

• Configured DDWRT on SOHO router for custom wifi solution for new office• Install and remove network equipment and servers (Cisco Firewall, Switch, Servers, Workstations)• Cable and configure equipment• Configured network printer, SOHO router, workstations and file server• Troubleshooting connectivity issues with a network printer• Install PC hardware components: PCIe video card, Memory upgrade• Managed NTFS permissions for four employees in a shared folder on a file server• Managed user accounts with Active Directory Users & Computers• Exported Exchange 2003 mailboxes to PST files using ExMerge

• Staying on through company bankruptcy meant taking ownership of outcomes and finding solutions to new and unexpected challenges• Established skills prioritizing between tasks and managing competing deadlines• Innovated use of open-source router firmware to achieve desired customer functionality• Facilitated sale of property by learning about local zoning, communicating findings with management and attorneys, and coordinating property improvements• Increased turnaround for used equipment by creating tracking procedures and utilizing an intranet-based item list for the stores; this also solved a space problem in the warehouse

• Established good listening and customer service skills• Improved collections by working with attorneys to introduce a credit application process• Established good relationships with customers and sales team so that issues with overdue bills could be resolved more quickly and effectively

• Trained two other attendants and functioned as team leader during training period• Checked operation of vehicles, identified and reported any issues• Cleaned and prepped fleet vehicles for rental in a fast-paced work environment