David Nethers Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

• Led the development of a multi-sided platform that streamlined invoicing, payments, and e-signatures for small businesses, increasing annual GMV from $1.0M to $26.4M in 3 years.
• Identified a critical user need through customer interviews, resulting in a direct payment workflow that boosted monthly GMV by 15% within 3 months.
• Unlocked new marketing partner that directly led to an 87% increase in annual GMV.
• Established and championed a data-driven internal feedback system that integrated qualitative and quantitative data to inform product prioritization.

Portland, Oregon, United States

• Streamlined product development as an Agile Scrum Product Owner: managed backlog/roadmap, translated complex business needs into user stories for efficient execution.
• Coordinated a front end redesign of the application within the first 6 months in order to modernize the design and address user feedback and technical debt.
• Led strategic pricing discussions and rolled out a subscription model for a previously free app, achieving 31% trial conversion within 3 months, retaining over 90% of active users.
• Conducted user research via 150+ customer touch points ranging from product discovery interview, demo ride-alongs, and UX interviews.

Portland, Oregon Area

• Led transition of a SaaS product to an in-house platform post acquisition. Collaborating with cross-functional teams to streamline financial processes.
• Developed custom accounting tools in collaboration with accountants and other internal stakeholders, driving an 80% improvement in reconciliation efficiency within 6 weeks.
• Built key integrations to round out service offerings, including HubSpot and QBO.

Portland, Oregon Area

• Launched MVP in 6 months, streamlining the onboarding process for investors into sub-institutional real estate funds. I acted as both product manager and designer.
• Delivered flexible accounting tools for complex investment funds, working closely with engineering in an agile environment. Grew assets under management to $400M in 24 months.

I stepped down from management and worked part time while finishing up the last year of my schooling, while taking 17+ credits per term.

Portland, Oregon Area

Managed and trained a team of world-class coffee professionals serving a rotating selection of the best coffees North American roasters had to offer.Increased sales of retail brewing equipment during the holidays by demystifying the brewing process through live demos.Trained team to begin the coffee recommendation process with discovery questions in order.

Portland

Delivered an exemplary customer experience while maintaining an industry leading standard of quality.Navigated customer interactions, addressing concerns to their satisfaction, while maintaining focus on the needs of the business.Crafted delicious coffee beverages using a curated selection of some of the finest coffees in the world.