http://www.croston-engineering.co.ukMain point of contact for customers with regards to Spares and Servicing. System concept design, detailed component design. Implementing and managing projects.Continuous improvement of internal processes and systems.Marketing and copy creator

Leading on implementation of new CRM system.Management of the enquiry process, enquiries and related data, communications and enquirers’ experience for UK and Overseas students. Recruiting at national and regional events. Training and managing a team of staff and ambassadors; cross-media marketing activities and associated training activitiesStatistical reportingRolling-out of CRM cross-departmentallyAdmissions functions using SITs, Centurus and UCAS and decision makingResponsibilty for the Fee Status Assessment process and decisionsAttending, contributing, and reporting to regional and national conferences.Admissions functions and decision making on applications. Producing marketing materials and communications, giving tours and presentations.

0.5 secondmentWorking with a range of new and existing stakeholders to raise aspirations in North East Wales. Developing strategies and policies, organising and running events, production of marketing materials and financial responsibility for projects under this umbrella.

0.5 Secondment Assessment and improvement of enquiries and admissions functions in the International Admissions team. Improvement of service level, efficiency, processes and quality of work. Integration of this function into Home Admissions team.

Customer facing role focusing on information provision and use and improvement of the CRM system.

Customer facing role focusing on information provision about programmes of study. Growing the Alumni Association from a neglected state to the point it became a separate role.

Variety of projects on performance cars for drifting competitions and customers

Technical supervision, pastoral support and assessment of projects by IUT and IUP students. Liaising with and hosting foreign visiting lecturers

Technical supervision, pastoral support and assessment of projects FdEng students. Creation of schemes of work, assessments and marking criteria.