David A. Nikel Email & Phone Number

• Senior consultant to the IBM Global Finance executive team, providing financial data analysis and reporting, and creating new metrics, in support of marketing programs. • Senior consultant to the North America Systems Technology Group executive marketing and communications team, providing financial data analysis and reporting on the IBM sales opportunity pipeline. • Senior consultant to the Maintenance and Technical Support team, developed an automated email marketing program that notified IBM customers in advance of expiring hardware maintenance contracts.

• Senior technical consultant to the Motorola Mobility Finance BPO team, implementing Computer Associates Data Advantage Transformer upgrades, installing Infopump servers and debugging Infopump scripts and resolving Oracle and connectivity issues for the successful CSC data center exit migration project.

• Senior Data Analyst with the global sales operations analytics team analyzing, reporting and forecasting in support of yield maximization for the world wide IBM sales opportunity pipeline. Created new metrics, databases, reporting tools, and provided ad hoc financial analysis and advance reporting to the senior executive management team. Created a Global Services sales stage conversion factor tool, an Integrated Technology Services product line summary tool, and made many updates to these tools in response to rapidly changing business requirements in the IBM executive Business Intelligence data warehouse. Provided proof of concept impact analysis, reporting, and recommendations on a transaction size pipeline metrics factor creation method for the Integrated Technology Services, Application Management Services, Systems Integration, and Core Consulting brands prior to implementation. Coded the prototype, and provided direction to the team that managed the world wide executive global sales information review reports to create a new automated process to allow unattended, parameter driven data refresh of the reports in batch mode, combining Excel Macros and the Windows Scheduler; saving hundreds of hours of manual work previously done by a five man team on a weekly basis. • Managed complex global project plans for the Program Management Office supporting the IBM Global Services outsourcing account for JP Morgan. Managed the customer payment milestone percentage completed reporting process. Developed customer relationships with executives and peers in the JP Morgan Program Management Office, while developing tools, processes, and methods supporting global program and project control and collaboration.• Directed all outage recovery operations for IBM managed servers on the IBM Global Services customer account supporting Johnson & Johnson.

• Technical coordinator on many critical application development projects for Prudential Healthcare Group. Directed or coordinated many successful software integration and conversion projects under tight deadlines. Member of the National Medical Provider System to Group Provider Systems conversion team. Helped to design the process to convert the legacy variable length VSAM master file of medical provider data into a heavily normalized DB2 relational database and coded the critical contract programs. Member of the National Medical Provider System to Group Provider Systems medical provider CICS online interface team. Helped to design the DB2 pick list, and coded the shared selection criteria module, the name search, and ZIP search modules, and the utilization management module. Took over a major DB2 Extract project from an outside consultant that was in complete failure and produced correct results in less than a month, hitting the original target date. Provided configuration, trouble shooting, and training support to all provider systems colleagues in Microfocus XDB and the claim system application development environment. Designated representative for the provider systems area to the PC LAN support group. Provided consulting, assistance, training, and coordination to all provider systems colleagues for PC LAN help desk requests, and for hardware and software procurement requests.

• Programmer Analyst assigned to Nabisco, and then to Prudential Healthcare Group.

Certificate, Project Management

Project Management Fundamentals at IBM

Professional Diploma, Client Server Applications Development

Certificate, Computer Programming

Advanced SQL

Certificate, Computer Programming

C Language Programming

Certificate, Computer Programming

DB2 Applications Programming

Certificate, Computer Programming

CICS Command Level

Certificate, Computer Programming

CICS/DB2 Interface

Professional Diploma, Computer Programming