David Nimroozi Email & Phone Number

Houston, Texas, United States

Houston, Texas

• Globally deployed, manage, and SME of our advanced threat protection solutions (Carbon Black Response, Application control, and FireEye NX/EX).
• Monitor and analyze all security threats that come through our tools and mitigate the threat.
• Manage and maintain endpoint security solution globally on all endpoints. Ensuring they are up to date and resolve any issues that may arise.
• Lead security analyst and point of contact between SBM and our SIEM service provider.
• Daily monitoring and configuration of our advanced threat tools to allow us to close the gap on any unauthorized actions taken by users on their computers. This includes the creation and maintenance of our white/black.
• Conduct network vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities.

Houston, Texas Area

• Maintains a variety of manual and electronic fiscal information, files and records (e.g. accounts payable, accounts receivable, vendor contacts, etc.) for the purpose of providing an up-to-date reference and audit trail
• Analyzes a variety of financial information for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensuring overall IT operations are within budget
• Presents information (e.g. IT budget overviews, accounting processes, etc.) for the purpose of communicating information, gaining feedback, and ensuring adherence to established internal controls
• Ensures financial management reporting tools and processes are in place to support the ongoing and future needs of the IT function
• Provides ongoing financial modeling and analysis expertise to IT sub-functions
• Develop Metrics and KPI's that will be used within IT

Houston, Texas Area

• Managed local help desk team and supported global help desk teams around the world.
• Manage the implementation of methodologies that continuously improve first call resolution, customer perceptions and foster strong client relationships.
• Designed reports that would allow us to monitor trends based on customer calls, issues, queries and recommend ways to improve the quality of technical service as well as reducing repeat incidents.
• Deployed new badging system throughout the building so users would be able to print more securely.
• Implemented processes and ensured helpdesk met ITIL standards.
• Managed cell phone purchases and deployments for new users.

Houston, Texas Area

• Managed the deployments of new user’s computers and the computers of users that have left the company.
• Managed the budget for all local IT assets within our location.
• Managed the onboarding process of all new users.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.

Houston, Texas Area

• Manage and troubleshoot Citrix XenMobile MDM company wide
• Support security manager through Mcafee ePO Platform
• Identifies, diagnoses, and resolve end-user hardware, operating system, and software related problems.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, and local-area network access problems.
• Setup and troubleshoot Cisco IP phone systems using Cisco Unified Communications Manager and Unity Connection.

Houston, Texas Area

• Diagnosed and repaired Apple products.
• Analyzed employees performances, created training opportunities, and gave workshops to help them improve.
• Assisted and recommended hardware and software solutions to customers.
• Accumulated over $1,200,000 in sales for the year 2012, putting me in the top 1% of the US region.
• Designed tools that were used within every Apple Store in our region.
• Managed scheduling and lead the expert team within the Apple Store.

Newark, DE

• Supervised aspects of merchandising, inventory control, cash control, and ordering.
• Handled all employees’ schedules and quarterly evaluations.
• Hiring / HR operations.
• Received and processed shipments.