• Enterprise Print Transformation: Led the modernization of our Enterprise Print software (used for payroll checks and tax forms printing). Oversaw massive upgrades (OS, database, security, encryption), cloud migration (AWS, Azure), and process optimization.• Scrum Team Management: Managed multiple scrum teams across three software products supporting our flagship HCM solution:o Print software and architecture for US tax forms and payroll print.o Backend software for Dayforce Wallet (offering same-day pay for clients’ employees).• Innovation and Leadership: o Championed innovation, quality, and security within my portfolio, adhering to agile methodologies. o Introduced a successful compressed work week concept during the Hackathon, winning the “Fan Favorite” award.o Led productivity measurement for the compressed work week pilot program in Mauritius and the UK.• Team Development: Developing individual strengths of team members to ensure high performance.• Legacy System Retirement: Successfully led the retirement of our legacy payroll and other applications along with its backend systems. • Other notable achievements: ADO to GitHub and Jira migration, print centers retirement and print outsourcing, adherence to strict compliance with different governing bodies including the IRS, maintaining low production incidents.

As a Development Director for POWER 10, David was the primary project manager for each POWER 10 campaign or other service engagement he managed (e.g. Feasibility Study), and directly interacted with the POWER 10 client on a daily or frequent basis. An analogy – David was the “quarterback” of each campaign and is directly responsible for its success. David called the daily plays and runs, throws, or hands off—whatever is necessary to win.• Conducted a comprehensive feasibility study for an economic development initiative led by the Douglas County Development Authority and the Chamber of Commerce.• Gathered and meticulously analyzed data through interviews with business executives, politicians, and community leaders, fostering valuable relationships.

• Application Management and Crisis Resolution: Successfully managed 40 critical business applications, leading numerous resolutions during application outages. Spearheaded efforts for application improvement.• Project Leadership: Oversaw projects focused on performance enhancements, corrective actions, and critical business application implementations.• Collaboration and Incident Resolution: Collaborated seamlessly with cross-functional teams to address challenges and prevent business-impacting incidents. Led business-critical application outage conference calls, ensuring swift issue resolution.• Mentorship and Training: Organized and led training exercises for new managers.

• IT Operations Leadership: Led a centralized 24/7 operations team of 14 IT infrastructure engineers through multiple major mergers/integrations. Supported and maintained critical IT infrastructure (including a virtual private cloud) across multiple data centers. Optimized team efficiency by leveraging each member’s strengths.• Productivity Enhancement: Designed and delivered virtual training and exercise programs, boosting team productivity by approximately 50%. Consistently recognized as a top performer.• Collaboration and Mentorship: Collaborated with senior management and cross-functional teams to enhance output efficiency. Mentored fellow engineers in UNIX, Windows, and application servers.• Critical Incident Management: Facilitated time-sensitive IT application outage conference calls, maintaining availability above 99.99%.• Initiative Leadership: Led initiatives to improve system and application monitoring, training, and process optimization.

Mentored with the Chief Operating Officer and other executives of Grady Health System with various aspects of health administration and hospital operations.

• IT Operations Leadership: Led and mentored a centralized IT Operations team during the merger of Cingular Wireless and AT&T including major integration efforts.• Proactive Troubleshooting: Monitored and resolved critical issues across thousands of servers, applications, databases, and middleware in 24/7 operations.• Collaborative Problem-Solving: Facilitated technical conference calls and collaborated with cross-functional teams to address business-impacting IT challenges.• High Availability Management: Ensured 99.9% availability of critical business applications across UNIX, Windows, and other platforms.• Top-Quality Performance: Consistently achieved excellence in issue resolution and quality.

• Managed a small business offering advanced computer and network support, technical services, and computer system sales across diverse industries. Achieved a client retention rate of over 95% through high-level expertise and exceptional customer service.

• Led and mentored TSA teams at security checkpoints and baggage screening areas. Implemented top-tier security protocols during the federalization of San Diego International Airport, ensuring a breach-free operation while optimizing efficiency.