David Oagles Email & Phone Number

Highly motivated, detail oriented, and personable HELP DESK ANALYST with seven years’ experience in resolving user technical support requests both remotely and in-office. Hands-on work ethic while implementing equipment and end user moves, adds and changes. Experienced in using remote software and third party applications to troubleshoot and provide user support. Knowledgeable in building, upgrading and troubleshooting computer hardware, as well as assisting in the design and testing of internal processes to improve user performance. Key strengths include creative problem solving skills, the ability to perform under pressure, addressing issues with a sense of urgency while maintaining a professional and caring attitude.

Listed skills include Customer Service, Microsoft Office, Management, Troubleshooting, and 19 others.