Dave O'Brien

Dave O'Brien Email and Phone Number

Business Planning & Strategy l Organisation & Channel Optimisation l People Leader (70+) l Business Development l Finance l Chief of Staff l Contact Centre Leader l Customer Experience l Vendor Management @ American Express
new york, new york, united states
Dave O'Brien's Location
Greater Sydney Area, Australia
Dave O'Brien's Contact Details

Dave O'Brien work email

Dave O'Brien personal email

n/a
About Dave O'Brien

Diverse career in the Financial Services and Accounting industries with top tier global and local companies; American Express, Westpac, Commonwealth Bank and PwC amongst others.People leader and individual contributor positions held in Customer Service Operations (70+ people), Financial Planning and Analysis, Business Planning and Strategy, Organisation and Channel Optimisation, Business Development, Chief of Staff functions.Diverse, adaptable and results-driven people leader with proven ability to influence, drive and deliver strategic change across an organisation.

Dave O'Brien's Current Company Details
American Express

American Express

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Business Planning & Strategy l Organisation & Channel Optimisation l People Leader (70+) l Business Development l Finance l Chief of Staff l Contact Centre Leader l Customer Experience l Vendor Management
new york, new york, united states
Website:
americanexpress.com
Employees:
69113
Dave O'Brien Work Experience Details
  • American Express
    Head Of Account Development - Global Client Group Apac
    American Express Apr 2021 - Present
    Sydney, New South Wales, Australia
    People leader of Client Managers in Australia, Japan, India with a portfolio of customers including large global airline, lodging and online brands.
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  • American Express
    Head Of Merchant Acquisition And Partnerships
    American Express Mar 2019 - Apr 2021
    Sydney, Australia
    Head of Small Business acquisition channels. Vendor management, channel optimisation, customer life cycle management
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  • American Express
    Manager - A/Nz Market Strategy, Global Merchant And Network Services Apac (Chief Of Staff)
    American Express Jul 2018 - Feb 2019
    Sydney
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  • American Express
    Manager - Strategic Initiatives, Global Merchant And Network Services Japa
    American Express Nov 2016 - Jul 2018
    Sydney, Australia
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  • Couriersplease
    Head Of Customer Experience
    Couriersplease Jul 2015 - Nov 2016
    Reporting to the CEO, this position is responsible for leading 70+ Customer Service staff in providing exceptional customer experiences.
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  • American Express
    Strategic Planning And Performance Manager - Global Corporate Payments (Chief Of Staff)
    American Express Feb 2013 - Apr 2015
    Reporting to the Vice President and General Manager (VP / GM), GCP ANZ, this position was responsible for providing strategic planning and driving performance improvement across the Acquisition and Account Development functions for GCP ANZ.
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  • American Express
    Customer Service Manager - World Service (Ws Anz)
    American Express Jan 2011 - Jan 2013
    Reporting to the Vice President and General Manager, WS ANZ, this position was responsible for leading multiple servicing and revenue generating teams (70+) in providing superior customer service at the right margin.
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  • American Express
    Regional Manager, Financial Planning And Analysis - World Service Finance (Ws Finance Japa)
    American Express Aug 2006 - Dec 2010
    Reporting to the Head of WS Finance JAPA, this position was initially responsible for month-end reporting and analysis, forecasting and planning for WS JAPA. The role later evolved in to being responsible for expense management and financial support across WS Consumer Operations Australia/New Zealand, WS Corporate & Merchant Operations JAPA and Service Delivery Organisation JAPA.
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  • American Express
    Regional Manager, Business Intelligence
    American Express Jan 2005 - Jul 2006
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  • Commonwealth Bank
    Finance Manager, Business Transformation - Investment And Insurance Services
    Commonwealth Bank Dec 2003 - Jan 2005
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  • Orion Fund Services
    Finance Manger (Fixed Term Contract)
    Orion Fund Services Jan 2003 - Oct 2003
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  • Westpac
    Senior Analyst - Project Management Group
    Westpac Jan 2002 - Nov 2002
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  • Westpac
    Assistant Manager - Finance
    Westpac Jan 1998 - Dec 2001
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  • Pwc
    Accountant
    Pwc Sep 1995 - Dec 1997
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  • Ferrier Hodgson
    Accountant
    Ferrier Hodgson Feb 1993 - Aug 1995
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Dave O'Brien Skills

Customer Experience Leadership Change Management Strategic Planning Planning Budgeting And Forecasting Project Management Call Center Financial Analysis Relationship Management Customer Retention Credit Cards Expense Management Net Promoter Score Financial Services Strategy Business Analysis Business Planning Business Process Improvement Call Centers Finance Insurance Investments Mis Management Payments Process Improvement Stakeholder Management Vendor Management Banking Crm Risk Management Credit Risk Business Transformation Business Strategy Team Management

Dave O'Brien Education Details

Frequently Asked Questions about Dave O'Brien

What company does Dave O'Brien work for?

Dave O'Brien works for American Express

What is Dave O'Brien's role at the current company?

Dave O'Brien's current role is Business Planning & Strategy l Organisation & Channel Optimisation l People Leader (70+) l Business Development l Finance l Chief of Staff l Contact Centre Leader l Customer Experience l Vendor Management.

What is Dave O'Brien's email address?

Dave O'Brien's email address is da****@****ess.com

What schools did Dave O'Brien attend?

Dave O'Brien attended Chartered Accountants Australia And New Zealand, University Of Southern Queensland.

What are some of Dave O'Brien's interests?

Dave O'Brien has interest in Children, Cooking, Politics, Tennis, Golf, Renovating.

What skills is Dave O'Brien known for?

Dave O'Brien has skills like Customer Experience, Leadership, Change Management, Strategic Planning, Planning Budgeting And Forecasting, Project Management, Call Center, Financial Analysis, Relationship Management, Customer Retention, Credit Cards, Expense Management.

Who are Dave O'Brien's colleagues?

Dave O'Brien's colleagues are Jagannath Mohanty, Monika Bainsala, Saikat Ray, Daksha Verma, Mary Claire Domingo, Meini Ng, Pranav Sharma.

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