Manned Gate 16 the Transit Hub welcoming guests directing them to Ticket Box Office or Security or mobile phone online Ticketing. Answering General Questions

Artisan Home Tour 3 weekends in June and 3 weekends in October and the Parade of Homes Dream Home 5 weekends in the Spring and 5 weekends in the Fall. Fundraiser for Housing First MN Foundation building housing for homeless

Deceased Case Management Services, LLC or DCM ServicesThe primary face of the organization and spend the majority of the day on the phone working with our survivors, attorneys and clients to maximize deceased account recovery. Use a full range of technologies including our intranet, phone switch and various database search engines to create a positive customer experience. Commit to compliance-driven results, band protection and innovation. Working with people who have lost a loved one requires a great deal of compassion, energy and training. • Manage probate accounts to obtain information regarding deceased individual’s estate. • Field incoming calls and generate high-volume outbound probate calls• Notate files with attorney, personal representative, and estate information using basic data entry skills• Negotiate and follow-up on payment arrangements• Follow-up with the individual identified as the Right Party Contact (attorney or family representative) regarding the resolution of probate accounts.

PRIMARY SKILLS & RESPONSIBILITIES: Achieve sales goals Follow up on qualified company-supplied leads. Demonstrate a solution oriented consultation approach to selling Build recognition and articulate the value proposition of the Five Star Award specific to each customer Engage in dialogue with customers to understand needs Overcome price concerns and other objections by demonstrating value Direct customers to the best solutions based on their expressed needs, inquires or problems. Keep promises and commitments Diffuse difficult conversations professionally Maintain customer profile information to strategically build relationships going forward. Input notes, log call information into customer relationship management system

Was assigned to three Account Manager's who set up Client Success Appointments for me with their clients to fulfill their orders placed with the Account Manager including Display Profiles in partner city magazines and the Wall Street Journal and Forbes Magazine as well as digital packages including social media/email campaigns as well as wall plaques, desk awards, brochures and postcards.

Filled in for Full Time Account Manager's on PTO and when Account Manager certification appointments were double booked. Presents two recommendations on Award Marketing Packages/Display Profile Packages/Additional Marketing Tools

Supports Account Managers by contacting "award candidates"​ through outbound calling to educate on the Five Star Professional Award program & research methodology. Conduct certification phone appointments .Make post market calls conducting client satisfaction surveys to buyers. Log all calls in Salesforce."​ David Ocar is doing an AMAZING job! any new hires we take on should use him as a positive example of thorough contact and license info verification and proper ACDF collection!"​August 2014 Percent of Goal: 103%September 2014 Percent of Goal: 105%December 2014 Percent of Goal: 105%January 2015 Percent of Goal: 114%February 2015 Percent of Goal: 124%March 2015 Percent of Goal: 121%April 2015 Percent of Goal: 108%May 2015 Percent of Goal: 107%June 2015 Percent of Goal: 106%July 2015 Percent of Goal: 105%January 2016 Percent of Goal: 100%July 2016 Percent of Goal: 101%August 2016 Percent of Goal: 116%Five Star Professional Nomination: David Ocar Living Our Values Award David Ocar constantly encourages others, keeps the team well informed of daily activities, and often shares bits of humor withall. David O. always gives a sincere effort on any project he engages verified constantly by his high results in dials and getting forms.09/24/15Five Star Professional Excellence Nominees: David OcarLiving Our Values Award: David consistently strives to learn more about our programs and processes, priding himself of being as knowledgeable as possible in discussions with candidates. 02/04/15Five Star Professional Excellence Nominees: David Ocar “Team Player” Award Recently took on central contact responsibilities for our team, helping us manage our candidates more efficiently and making every agent's job a bit easier in upcoming markets thank you!! 03/06/15Five Star Professional Certificate of Achievement "Team Player"​ Award April 16, 2015

Luxury Home Tour 3 weekends during summer

Responsible for contacting our field representatives (mystery shoppers) via phone to inform them of mystery shop opportunities in their area. Responsible for training shoppers on company policies, specific client guidelines and specific shop guidelines.Websitehttp://www.bestmark.com/

CLIENT ASSIGNMENT:Information Specialist Group (ISG) in Bloomington, Mn. Short time research project work in outbound phone center conducting telephone interviews, polling, study recruitment, panel recruitment. Client: Thomsen Reuters

CLIENT ASSIGNMENTS:GN ReSound USA in Bloomington, MNAmplifon USA in Plymouth, MNGN ReSound USA/Inside Sales Temp in Bloomington, MNOutbound calls to inactive accounts (not fitted GN ReSound hearing devices in past 12 months) to perform client needs analysis, to set up appointments for Regional Sales Manager's (RSM) or set up in office trainings for Consumer Outreach Audiologists (COA) or invite prospects to upcoming live lunch and learn webinars presented by COA's promoting Verso family of hearing devices. Determine if accounts need to be closed due to going out of business, retirement, death or no longer dispensing hearing devices.Amplifon USA National Call Center in PlymouthAppointment Setter for Free Hearing Screenings for Sonus Hearing Centers in Vancouver British Columbia, Canada.

The Customer Loyalty Center of Excellence in Minnetonka is responsible for delivering a superior experience for customers across the West Division."We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market."Our Touchstones: Ethics, Respect, Quality, Flexibility, Diversity, Employee Focus, Enthusiasm.Primary liaison with existing and potential customers.A customer advocate, always listening to the customer's wants and needs, and offering the most appropriate solution.Help Comcast acheive its goal of being a company that is easy to do business with.Selling additional products and services from the Xfinity by Comcast lines of business including: video, internet, phone and home security to subscribers by handling product renewals, upgrades and adding contract agreements when possible. Working to strengthen overall customer relations.First Call Resolution: Score: 89.63 Goal: 88%Voice of Customer: Score: 80% Goal: 80%Adherence to Schedule: Score: 92.63% Goal: 92%Team Rank: #3 out of 12 Team Members

Burnsville, MNConsumer Outbound Telephone Sales calling on Preferred Customer Club Members to sell exclusive items not currently advertised in current catalog or feature on public section of website.Asset Marketing Services, Inc. is the parent corporation of several business units that serve their customers by bringing them unique products sourced worldwide: Stauer...At Stauer the focus is “luxury for less.” Offering a wide array of exclusive jewelry, watches and related consumer lifestyle products. GovMint...Your best source of rare, unique and collectible coins. Find more than 1,500 coins from nations across the world and from across the centuries! First Federal Coin Corp...Offering the world’s finest gold and silver coins through a range of financial publications.Division and complete division layoff the entire Stauer Outbound staff

Bloomington, MNTEMPORARY EMPLOYMENTRetail Car SalesDealership:WALSER TOYOTA-SCION OF BLOOMINGTONBloomington, MNTEMP EMPLOYMENT "Cash For Clunkers" Federal Government ProgramCSI e-Survey - Sales Questionnaire #1Score 100%Was your experience at Walser Toyota excellent?Rate = 3 : YesWould you recommend Walser Toyota to your family and friends?Rate = 3 : YesAre there any additional comments you would like to share with us?Had a good experience at Walser. Bought there because I got better pricing than another dealership and the free oil changes sealed the deal. CSI e-Survey - Sales Questionnaire #2 Score 100% Was your experience at Walser Toyota excellent? Rate = 3 : YesWould you recommend Walser Toyota to your family and friends?Rate = 3 : YesAre there any additional comments you would like to share with us?I LOVE my new Toyota Corolla!!!!!!!!!!!!

Eagan, MNCorporate Print TeamOutbound Business to Business Telephone SalesTHOMSON REUTERS (formerly THOMSON WEST, formerly WEST PUBLISHING) provides legal new releases in print and CD-ROM; solutions for corporate customers. Called and sold to corporate legal departments calling on General Counsels and Legal Librarians in Manhattan and LA.50% of corporate print team laid off due to major economic downturn among corporate customers who were outsourcing their law departments and closing their entire law departments and closing their print law libraries.

Roseville, MNOutside Magazine Advertising and Online SalesSold weekly pre-owned car magazine print ad space and on-line advertising calling on local franchise car dealerships in Burnsville, Delano, Eden Prairie, Excelsior, Jordan, Shakopee, Waconia, MNAuto-Mart Magazine is SHUT DOWN by COX MEDIA and LAID OFF 4,500 print employees nationally.

St. Paul, MNOutbound Business to Non-Porfilt Telephone Sales A start-up software provider of web-based management tools targeting non profit memberships ie: city park and recreation departments. Made presentations via Go To Meeting and used Customer Relationship Manager: Sales ForceCommunity Season SOLD to PREMIER POS of LONGVIEW, TX

St. Louis Park, MNOutside Shared Mail Advertising SalesHome of The Missing Child Card and Shopwise Wrap.Sold shared mail advertising to national, regional, and local direct coupon driven retail accounts and advertising agencies. Minneapolis District Salesperson of Year in 2004 Great Lakes Region Salesperson of Year in 2004 President's Club Award in 2004 380% To Plan #1 Rank of Regional Account ExecutivesChairman's Circle Award in 2004 Top 25 Performing Sales Associate380% of Annual Quota in 2004$2M in Annual Revenue in 2004Grew largest account by 509% from $300M to $1.4M

St. Paul, MNHUBBARD RADIO NETWORK (HRN)Outside Radio Advertising SalesRegional Radio Network of syndication of am1500 KSTP "The Talk Station."Sold radio advertising time on talk formatted Hubbard Radio Network calling on regional direct accounts and advertising agencies.

New York City, NYWOR RADIO 710 www.wor710.comOutside Radio Advertising Sales50,000 watt Clear Channel AM Station"America's Talk and Information Station" since 1922The WOR Radio NetworkFormat: TalkNew Jersey Nets BasketballRutgers University Football and Men's BasketballTop Monthly Revenue: $166,494Sold radio advertising time to local direct accounts and advertising agencies.

New York City, NYOutside Radio Advertising and Online SalesWQCD-FMSMOOTH JAZZ CD 101.9Format: Smooth Jazz Earned Sales Person of The Month: 11/99Top Monthly Revenue: $232,050Sold radio advertising time to local and direct accounts and advertising agencies.

New York City, NYOutside National Radio Advertising SalesSENTRY RADIOSold national radio advertising time to to advertising agencies representing over 300 radio stations including KFAN-AM/K102 FM Minneapolis/St. Paul.

St. Paul, MNOutside Radio Advertising and Online Salesam1500 KSTP www.am1500.com"The Talk Station"50,000 watt Clear Channel StationFormat: TalkUniversity of Minnesota Gopher Men's HockeyReceived $500 Quarterly Bonuses: 1st Qtr 98/3rd Qtr 97/4th Qtr 97Sold radio advertising time calling on local direct accounts and advertising agencies.

Minneapolis/St. Paul, MNOutside Radio Advertising Sales WCCO RADIO 8 3 0THE MIDWEST RADIO NETWORK50,000 Watt Clear Channel 1A Station"The Good Neighbor To The Northwest" since 1924Format: Full Service (News/Talk)Minnesota Twins BaseballUniversity of Minnesota Gopher Football and Men's BasketballNational Association of Farm Broadcasters Station (NAFB)Top Monthly Revenue: $197,790Top Annual Revenue: $1,572,337Earned Sales Person of The Month 4 timesRecord Breaking Minnesota Twins Sponsorships in 1992Promoted to Farm Marketing Manager April 1,1996Billed $30,000 for 1 Day selling 3 Magic of Christmas Sponsorships received $375 Bonus 12/20/93Sold radio advertising time calling on local direct accounts and advertising agencies specializing in farm programming sponsorships calling on chemical, farm equipment and seed companies.

Cedar Rapids, IAOutside Radio Advertising SalesKHAK AM 1360/FM 98.1/Hawkeye NetworkFormat: Country Music and University of Iowa SportsHome of The Annual KHAK Free Country ConcertHome of Monthly Tune-In MagazineHome of KHAK Country Club Card Home of Hall of Fame Sportscaster Bob BrooksUniversity of Iowa Hawkeye Football and Men's BasketballHigh School Sports: Boy's Football and BasketballBrownfield Farm Network AffilateCMA Small Market Station of The YearEarned Sales Person of The Month: 6/88, 3/87, 8/86Earned Sales Person of The Year: 1990Sold radio advertising time to local direct accounts and advertising agencies.

Iowa City, IABUSINESS OFFICESELF PAY DEPARTMENTWorked 20 hours per week Filing self paying patients invoices.

Davenport, IAPart-Time Bank Teller and Coin Wrapper