David O. Email & Phone Number

St Charles, Illinois, United States

Greater Chicago Area

Chicago, Illinois, United States

My responsibilities included heading up local functioning of Deutsche Boerse Systems, Inc. in general and specifically the oversight of Administrative functions including but not limited to: local HR issues, Finance, Facilities, and Corporate documentation. I also provided support to Deutsche Börse Group US interests and initiatives.

Chicago, Illinois, United States

Greater Chicago Area

My responsibilities included heading up local functioning of Deutsche Boerse Systems, Inc. in general and specifically the oversight of Administrative functions including but not limited to: local HR issues, Finance, Facilities, and Corporate documentation. I also provided support to Deutsche Börse Group US interests and initiatives.I joined DBS Inc. in June of 2001 as Head of Customer Technical Support - Chicago. At the time we were supporting a/c/e. It was very gratifying growing the team, many of them still work here.We've seen many changes here, in terms of supported exchanges, architecture, colleagues, organizational structure and customer service attitude. a/c/e came and went, as did EurexUS, and USFE. They are gone but DBS is still here.Our technology morphed from now antiquated 64K lines in 2000, to ultra low latency connections in proximity locations. The local Network and CTS teams were very instrumental in executing that migration. Round trip order times once measured in hundreds of milliseconds to have shrunk to microseconds.It’s not just technology that has changed, but our co-workers have changed as well. While overall turnover was very low, some faces come and go. I value the associates with whom I have had the pleasure to work. It may be a cliche, but it really was a bit like a family. Family is important. How we treat our colleagues; peers, superiors or subordinates says loads about who we are. I'm proud of the fact that during my tenure we increased maternity leave from twenty days to twelve weeks and introduced parental leave for employees in the amount of four weeks. This family focus helps us attract and retain quality employees.I am proud to have worked for Group Deutsche Börse and was honored and humbled at the opportunity to lead the local DBS Inc. team.

Chicago, Illinois, United States

Led administrative team including employees responsible for Finance, Human Resources, Facility Management and Office Management of Deutsche Boerse Systems Inc., and U.S. Exchange Holdings Inc., both subsidiaries of Deutsche Börse AG in Chicago, Illinois. Supervised proper preparation of monthly and annual financial closing including preparation for annual audits as well as continuous controlling of key financial metricsPrepared reports to the Executive Vice President on forecasting of revenues, billing, and payables.Managed and supervised Human Resources tasks under U.S. law including hiring and termination, payroll, compliance with employment law, employee benefits.Directed employee benefits and changes in close cooperation with other group companies to ensure compliance with both company and legal requirementsPrimary Liaison with Corporate and Employee Law legal advisors, ensure local laws and regulations are observed and followed.Mentoring of team leads and staff, acting as confidant and counselor in professional matters.

Assist Executive Vice President in day to day operations. Mentor team leads. Perform sales functions as needed.

DBS Inc. was the US subsidiary of Deutsche Boerse Systems, the internal IT service provider for Deutsche Boerse Group. DBS Inc. provided network, operations, and technical support for electronic exchanges world wide including but not limited to Eurex, Xetra, US Futures Exchange, and the Irish stock exchange. My responsibilities and those of my department included:Hire and manage team of pre and post installation support professionals.Responsible for international support in a follow-the-sun support model as well as primary support for North America.Ensure problem resolution for customers as well as timely communication with customer base.Support software upgrades as well as hotfix patches.Provide application installation testing.Provide technical training for exchange architecture.Provides Sales Support for remote management products.

Chicago, Illinois, United States

Provide support management in a Windows '95, Lotus Notes, and MS Office '97 environment for 1700 customers Hire, train and manage Technical Support Staff (4) Researched, proposed and implemented company wide anti-virus protection policy including anti-virus software standards Manage department to provide outstanding support to client base that doubled in size in twenty four months Manage call volume that doubled two consecutive years while increasing head count by only one full time employee. Provide support for major software upgrades Completed outsourcing of Team to third party provider

Chicago, Illinois, United States

Researched and compiled comprehensive LAN Documentation. Implemented new Backup strategies. Proposed, researched, procured and implemented new Help Desk software for internal use. Co-project manager of Imaging implementation from RFP through vendor selection process.

Aurora, Il

Participated in the rollout of PC's in a hospital-wide rollout. From staging machines and loading images, to installation and training for new users, we did it all. It took long hours, patience and definately a sense of humor!

As Data Communications Supervisor (5 employees) responsibilities included:Expansion and Maintenance of enterprise Novell network including seven servers and three hundred fifty nodes. Data Communications for five regional distribution centers and six local retail stores. Maintained a budget of more than one million dollars. Planned and initiated major departmental moves involving 120 individuals. Coordinated and oversaw beta roll out of PC's for Customer Relations Department.

Greater Chicago Area

Supervised Computer Sales Product Department (nine employees).In first seven months of fiscal year increased sales 54% year on year.Development of automated quote fulfilment application, speeding and standardizing price quotes.

Chicago, Illinois, United States

Roles filled during that tenure included:Oversaw and coordinated hardware and software support for PC installations in more than five hundred McDonald's Franchise Restaurants. Coordinated roll out schedule and support for a major software upgrades. Evaluated vendor service programs and ensured compliance with established agreements. Supervised up to thirty-three support personnel. Proposed, created and implemented Quantitative Performance measures to evaluate technician service levels. Consulted in the development of call tracking system. Created initial draft of User Guide and trained employees.

Aurora, Il

Automated Patient Billing from manual system which increased cash flow more than 100%. Automated Patient Scheduling which resulted in greater staff utilization thereby increasing billable hours.

Ba, Business Administration, Psychology, English

Activities and Societies: Deans List 1985-1986. Rho Nu Delta Fraternity, President (1985), Secretary (1984) Swim Team - Diving - National.

Education record

Activities and Societies: Band 1 - 4, Diving Team 1- 4. 3 year State Meet qualifierFour Year College Prep.

Certificate, Financial Analysis For Nonfinancial Managers, Certificate