Director, Operations, Portfolio Management - Professional Services
Milestone Technologies
• Management experience of 800+ personnel and multiple clients• Manage and direct multiple department divisions (relocations and deployments division and scheduling division) to meet companies objectives and strategic goals• 15+ years of experience in information technology• Inventor and patent author of miScan™ (Advances Asset Management Platform) at Milestone Technologies, Inc. - ASSET MANAGEMENT PLATFORM/SOLUTION, United States MLS-001/US• Assess, consult, conceptualize, and develop solutions to customers for engineering or technology problems.• GE Business Development for IT Facilities Managed Services• Program management for global projects (i.e. technology advance, merger acquisitions, etc.)• Specialization in data center and user relocations, hardware deployments, and managed services (IT help desk, logistical inventory, etc.)• Creation and implementation of processes to execute organization’s service lines, including development of organizational process assets (i.e. run books, procedure documentation, trainings, etc.) • Development of human resource and incentive programs (mentoring program, disconnect/reconnect star program, etc.)• Development of university training programs (orientations, disconnect/reconnect technician trainings, project lead trainings, project manager trainings, etc.)• Proof of concept and development and implimentation of 24/7 Relocations Operations Center (ROC)• Alignment of operational costs, mark ups, and execution with Sales department goals and forecasts• Operational enhancements and team development to increase companies business goals and marginsSpecialties:•Program Management and maintain relationships with clientele (Google, Yahoo, VISA, Brocade, Cadence, Broadcom, EBay, Palm, etc)•Manage IT side of large scale relocations and deployments (Desktops, Server Rooms, Data Center and Lab Environments) - 15,000+ per weekend