David Ojeda Email & Phone Number

San Antonio, TX, US

San Francisco, California, US

Responsible to transition from Time Warner Cable Operating Model to the Charter New Operating Model for business inbound sales Monitor CMS, RTA & Avaya software watching for call performance and statistics for over 90 inbound agentsMonitor and coach call flow and sales development to exceed yield expectations for 8-12 inbound sales representativesDrive.

Stamford, CT, US

Apply expert knowledge to identify client needs and present appropriate products and/or solutionsDevelop and maintain relationships with clients to ensure repeat businessStudy market trends to stay updated on industry standards and practicesMentor, provide advice and serve as a key resource for new and existing Account Consultants

• Loan Administration Manager 2, Short Sales Fulfillment (July 2009–Current)Lead multiple cross-functional teams of short sale negotiators and closers responsible for negotiating and funding short sale offers while.
• Increased production from 400 funded short sales in August 2009 to 1200+ in December 2010.
• Facilitated short sale presentations to real estate and title agents throughout the country with the primary focus of educating attendees on the WF short sale process.
• Portfolio representative on enterprise-wide alignment initiative to identify and implement efficiencies and best-practices within owned and GSE portfolios.
• Partnered with experienced SS/REO Asset Recovery managers to establish a program to provide borrowers and real estate agents local support to increase short sale activity within their marketplace.
• Chair of the San Antonio Diversity Alliance 2013-2014. Member of Latin Connection, Toast Masters and Volunteers.

San Francisco, California, US

Lead 30 exempt and non-exempt employees to perform quality audits on 100% of home loans originated to mitigate risk to the company. Responsible for hiring, motivating, assessing staffing needs, communicating and initiating change, presenting critical and timely information to staff and senior leadership, coaching and counseling employees to exceed.

US

Manage teams of up to 8 auditors and/or manager-equivalent Associate Business Process Liaisons. Research, develop and facilitate training on loan and business processes. Supervise the development, planning, organizing and facilitation of inter-departmental training initiatives and day-to-day activities. Motivate team to exceed performance expectations..

St. Louis, MO, US

Trained and supervised staff in all aspects of daily store operations with an emphasis on sales and customer service. Identified and resolved issues that impacted the work environment and customer satisfactions. Performed monthly branch audit and reconciliation and provided findings to senior management. Interacted with corporate accounts and created a.