• Oversee Salesforce Health Cloud team from Architects, Managers, Analysts, developers and Administrators Successfully, lead the team in the areas of Health Cloud Configurations in LEX like Patient Cards, EHRE Encounters, and Modalities with Adobe Flash, Service Cloud, Sales Cloud, Health Cloud Lightning and Chatter, Salesforce Lightning Components, Lightning Web Components, lightning aura components, Lightning Process Builder, Lightning UI/UX, creating Lightning pages by using component app builder, SOAP and REST API, and Apex Triggers to develop custom business logic and project management guidelines. • Interacted with various business user groups for gathering requirements for Salesforce implementation and document the Business.• Managed technical delivery of custom development, policies, and best practices and focuses on SDLC activities using Agile methodologies and estimate timelines, budgets, and resources for each assigned project and serve as Scrum Master on the project.• Lead the designing and deploying workflows, validation rules, approval process and auto-response rule for automating business logic with health cloud on Salesforce.com and Used refined global search in Lightning by developing Apex classes and Controllers• Oversee the business relationship with software partners and managing business of licenses, renewals, maintenance agreements and review roadmap progress with stakeholders. Manage project plan, change management, risk identification and mitigation. • Provide recommendations on how to improve our Salesforce operational platform and best practices, working with team on Lightning Component Framework, using aura framework. Performed detailed analysis of Technical and business requirements.

• Oversee all operations, business actives to ensure the produce the desired results are consistent with overall strategy and mission.• Directs the team of developers in the areas of salesforce architecture, technical direction, future planning and standard development practices and Developed Salesforce Health Cloud and Epic Systems for Patient records and ED department with Apex classes, VisualForce pages, Batch Apex, Triggers as part of the Product Return in One Step Application also, Configured visual workflows.• Managing Business Processes and monitors the execution of department and processes and designed Salesforce Education Cloud • Oversee development environments Salesforce Education Cloud, maintain development coding standards, and best practices and focuses on SDLC activities using Agile methodologies and estimate timelines, budgets, and resources for each assigned project.• Monitors internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance.• Hire, mentor and conduct performance reviews for Salesforce practice and payout calculations for business and accounts.• Manage daily Lightning UI development, Lightning app builder , Lightning UI/UX, lightning component framework, and SOQL.• Lead team of Sales, Marketing and consulting with new vendors to provide services to meet customer business needs and services.• Collaborated with clients, third party software partners and internal Sales, Marketing teams to develop and launch product and to develop Salesforce Health Cloud care and Clinical Data Model, Survey, Patients timeline and automate the approval processes

• Oversee Salesforce Architects, Managers, Analysts, developers and Administrators Successfully. Working with data warehouse DW, informatica and Pega team in the areas Salesforce Lightning Components, Lightning Web Components, lightning aura components, Lightning Process Builder, Lightning UI/UX, creating Lightning pages by using component app builder, SOAP and REST API, Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic and project management guidelines, deployment. VisualForce, Batch Apex, SOAP and REST API, Pardot B2B Marketing Automation. Consistently deliver projects and on budget.• Designed business strategy into key activities and review department policies and procedures and lead the design of Salesforce COE• Oversee Development Salesforce and Google Analytics, Xant, Avaya POM, COE SFDC WFM, IEX, Verint, Omnichannel, Nat tools with clear project definition, Utilized JavaScript and Apex, Defined tasks, time-triggered, field updates to implement business logic.• Worked closely with sales, marketing, COE,technical teams and third party software partners to develop business requirements for SFDC ,plan and budget for the project. Experience working with COE remotely, maintain senior business stakeholder relationships.• Managed budgets and Salesforce Lifecycle cross-functional and technical teams of developers, programmers, analysts and update and training members of Sales and marketing teams. Designed the solution by customizing various standard objects of SFDC.• Worked with business stakeholder relationships and detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC, and other Platform based technologies like Einstein, B2B Commerce.

• Lead multiple teams of Salesforce, Microsoft Dynamics, Amazon (AWS),Google Cloud, and Java team Successfully. Use SFDC platform in the areas Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic and project management guidelines, deployment, and development methodologies for new features within Commerce Cloud and CloudCraze CPQ bundles, visual workflows, VisualForce, Batch Apex, SOAP and REST API, Salesforce Health Cloud, Pardot B2B Marketing Automation • Managed budgets of up to $16M and cross-functional teams of up to 68 developers, programmers, analysts and network specialists.• Consulted with client to identify key requirements, defined project scope, developed project financial plan, schedule and Analyses.• Identify project risks, write the risks in a consistent format, engage the right stakeholders to identify project risk, capture the risks.• Worked closely with sales, marketing, technical teams and third party software partners to plan and budget for the project. • Facilitated ongoing Recruitment of manager, developer, Analyst and testers. Conducted client analysis and summary of project.• Oversee the business relationship with software partners and managing business of licenses, renewals, maintenance agreements.• Managed technical delivery of custom development, policies, and best practices and focuses on SDLC activities using Agile methodologies and estimate timelines, budgets, and resources for each assigned project and serve as Scrum Master on the project.Create business requirements documents including scope of work (SOW), request for proposal (RFP), vendor vetting profile, and service level agreement (SLA) processes for a full life-cycle, database modernization upgrade to a proprietary Customer Relationship Management (CRM) system, invoices developed Batch Apex, Triggers as part of the Product Return in OneStep Application

• Created a strong new business pipeline through existing contacts, cold calls, working with Marketing and Sales team cultivation of new leads, and exploiting current relationships with digital agencies, platforms and brand advertisers for marketing and sales team• Directs the team of developers in the areas of Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow, Developed Apex classes, VisualForce pages, Batch Apex, Triggers as part of the Product Return in One Step Application also, Configured visual workflows for price quotes. using SOQL & SOSL for data manipulation needs, and training, manage daily activities, establish priorities• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.• Set strategies, and budgets. Provide strategic guidance for marketing/sales efforts related to competitor analysis/differentiation, messaging and value propositions ,Recruit and train new team members, Designed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Involved in Salesforce.com Application Setup and customized the apps .Used Salesforce Automation (SFA) for Sales Lead Management, Salesforce Health Cloud Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow, and Integrate Einstein analytics.

• Performed the roles of Salesforce Consultant and administrator in the organization.• Training individuals and corporation on Salesforce.com, CRM application, SFDC platform, Apex, VisualForce, Tabs, Workflow. • Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution, and Created report folders to assist managers to better utilize SFDC as a sales tool.• Configured various Reports and Dashboards for different user profiles based on the need in the organization. • Implemented escalation rules, automatic case generation, and their escalation to call center representative, and generated email alerts for quick issue resolution.• Training individuals and corporations on how customized Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.• Created Custom Controllers to make external web service callouts, validate and insert data.• Developed VisualForce components and attributes to override the look and feel of standard VisualForce components.• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, VisualForce Pages to suit the needs of the application.• Defined lookup and master-detail relationships on objects, created junction objects to establish connectivity among objects.• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.• Developed APEX classes, Visualforce pages, and APEX triggers to advance the custom functionality as per the requirements, and used the sandbox for testing and migrated the code to the deployment instance after testing.• Worked on APEX programming with JavaScript in Eclipse IDE 3.4 and developed Apex Classes, Apex Triggers for various functional needs in the application.

• Created design documents for software development using software development tools such as vision, Rational.• Identified, researched, investigated, and documented business processes and Use Case Scenarios.• Authored, maintained and published technical and business documents on share point.• Created detailed use case, activity diagrams and flowcharts based on requirements gathering.• Created workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures.• Conducted UAT with the business and Worked with development and testing teams to accomplish timely release objectives.• Track the progress of the project and identify and showstoppers prior to the install.• Worked as a coordinator and sole point of contact for two large scale projects throughout the development.• Providing technical solution vendors and implementing new software and action plans, tasks and deadlines.• Testing and deployment stages and making sure that the timelines are met and quality is adhered to.• Responsible for setting deployment milestones, identifying risks, evaluating and prioritizing alternative solution.• Use SQL to design inquiries to locate data across multiple subsystem, and used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.• Created test cases(XML) for unit testing all product changes to catch and eliminate any errors in earlier phases.• Assisted with Test Cases and developed strategies with Quality Assurance group to implement them.• Making sure that all the test results have been reviewed and are getting the same implemented in live environment.

• Planned, Organized, Scheduled, and supervised the day to day technical support operation.• Create tickets, close tickets and escalate tickets using Remedy ticketing system.• Installations, troubleshooting, and customer service issues and development for technical support team.• Coordinated the planning, installation, testing and maintenance of equipment, products, and deployment.• Implementation of disaster, recovery procedures, maintained logs of all issues, Scheduled training.• Conducted support for call center network involving LAN,WAN, windows servers and switches.• Supported users in resolving their day to day issues related to OS, E-mail, Account issues, hardware issues.• Responded to requests for technical assistance in person, via phone, and electronically.• Provided instructions on network services to users. Worked with other members of the network.• Identified and escalated situations requiring urgent attention.• Provided users with Data/System recovery services in cases of data loss or computer crashes.• Performed proactive maintenance and configuration of backup devices and software as well as server managed antivirus solutions and identified and escalated situations requiring.

• Used Ticketing system which helped to resolve client’s day to day problems and manage IT processes.• Troubleshoot straightforward networking problems by investigating underlying problems with LAN/WAN configuration.• Helped in designing the company website using script languages HTML, CSS, JavaScript.• Resolved internet connectivity problems, installation tasks, and coordinated system changes.• Tracked and routed problems/requests, and documented resolutions.• Supported 1000+users across multiple business units, including private and government banks.• Managed client’s LAN and supported all computer systems used to keep business running.• Provide technical assistance and support for incoming queries and issues related to computer systems, software.