Effectively managed over 200 customer interactions weekly via email and phone call, consistently delivering professional service and fostering positive client relationships.Proactively updated customer information in the service database during and after each call to maintain accuracy and efficiency.Ensured customers receive timely response or are directed to the appropriate business area quickly and efficiently. Collaborated with subcontracting partners to oversee all subcontracted testing, including inputting results, following up with laboratories, and keeping customers informed.Provided customers with technical information on testing types, including delivering quotes and estimating turnaround times.Managed revenue reporting and invoicing reconciliation to ensure all orders were processed and completed through to final invoicing.

Spearheaded improvements in online customer experiences, ensuring seamless and satisfying shopping interactions, resulting in 25% rise in repeated sales.Achieved a rapid response rate to customer inquiries via email, chat, and phone, delivering comprehensive product information and seamless online order assistanceAttained high accuracy in processing online orders, meticulously verifying inventory, and orchestrating timely shipping and deliverySuccessfully resolved customer complaints and concerns, securing satisfaction and fostering loyaltyPlayed a pivotal role in maintaining the on-line product catalogue, consistently updating product description, price, and availability.Stayed consistently informed about the latest product offerings, promotion, and company policies to provide accurate information to customers.

Enhanced customer experiences by providing prompt and accurate responses to enquiries about the bank's products and services, and offering personalised recommendations to address specific business and personal needs.Directed the transformation of the digital onboarding process for clients across various self-service and e-channel platforms, advocating for account security by educating customers on electronic fraud prevention.Efficiently managed all aspects of account services, including opening, modification, re-activation, and closure, ensuring accurate and compliant documentation.Led the development of a standardised procedure for handling customer complaints, achieving a 50% reduction in turnaround time and ensuring prompt resolution of all concerns.Mentored and empowered team members through coaching and regular performance evaluations, fostering strong team confidence in tackling challenges directly.Designed and implemented a new filing and indexing system, enhancing ease of access and significantly improving time efficiency.

Assisted in maintaining accurate property records, lease agreements, and documentation related to property transactions.Under the guidance of experienced estate surveyors, participated in property inspections and evaluations, learning to assess the condition, value, and potential of real estate assets.Conducted research on local real estate markets, property trends, and comparable property prices to support valuation and market analysis.Conducted property inspections with potential tenants resulting in a successful letting rate of over 75%.Undertook administrative tasks such as scheduling appointments, managing correspondence, and organizing property-related documents.Prepared reports, presentations, and documentation required for property assessments and client meetings.Interacted with clients, tenants, and property owners to gather information, address inquiries, and provide updates on property management matters.