Leading a set of teams whose main mission is to manage the access rights to IT resources all the while enforcing the principle of least privilege.Main tasks :Managing a complex setup of 13+ people organized in different teamsReport on the teams’ activities and performance to the head of department in FranceDefining and producing KPIs People management

Consultant in IT AnalysisOutsourcing services

Design, implementation and enforcement of IT processes - Ticket handling process; - Mailbox governance process; - Selection and configuration of ticketing system (Freshservice)User lifecycle management process: - Intranet portal migration to SharePoint: - Identification of application modules, integrations, features and business rules;IT setup for new fleet of Electronic Flight Bag (EFB) devices - Evaluation and selection of Mobile Device Management platform; - Defining and standardizing device set-up configuration;Systems Administration and support - Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2003; - Office 365

Providing technical support to users in three languages – French, English and Portuguese; - Troubleshooting hardware and software issues; - Recording issues and questions raised by users in our ticketing system; - Supporting Active Directory, Windows software such as Microsoft Office or Exchange and other applications such as SAP, Navision, Junos Pulse, Sharepoint etc; - Following tickets from end to end, articulating with the support team(s) that should intervene, ensuring the issues are properly handled and that resolution is achieved. Contributing to the continuous improvement of the Service Desk’s procedures; - Checking tickets for trends or recurring issues, ensuring the underlying issues are properly dealt with; - Analysing and producing Knowledge Articles ensuring any new knowledge is shared with the team.

Treating customer's requests over the phone, ensuring his request or complaint is fulfilled (French language)

Safety risk evaluation in one of the group’s factories;Chemical risk evaluation in the factory; Conception of workplace safety sheets;Conception of evacuation procedures;

Auditing food and drink establishments to evaluation the food safety and hygiene conditions; Proposing corrective measures for the identified failings ; Composing reports for the audits, detailing the failings that were found and respective corrective measures; Conceiving and lecturing the workers on food safety and hygiene, namely on good practices, manipulation, conservation and confection;