● Led a team of 8 developers to successfully create a flagship transit fare payment product, resulting in a 15% increase in customer adoption and improved revenue.● Partnered with a project manager to direct a team of 40+, converting 9 million Nestle documents into digital format, ensuringglobal access and document preservation.● Collaborated with SMEs to research and swiftly resolve software issues, achieving a 25% reduction in issue resolution time, elevating customer satisfaction.● Led 3 developers to create crime prediction software with Microsoft Azure, achieving a 95% customer satisfaction rateand completing the project 10% ahead of the deadline, exceeding project completion time expectations.● Collaborated with another project manager to create a scheduling and resource allocation module, enhancing facility management efficiency and meeting company requirements.● Led cross-functional team to deliver innovative software solution, streamlining operations, reducing costs by 20%, and boosting financial outcomes.● Led contract negotiations with vendors, achieving 10% cost savings, 95% on-time delivery, and zero legal disputes, enhancing budget efficiency and project success.● Spearheaded specialized B2B software, preventing over $800,000 in losses through corruption prevention and end user monitoring.● Awarded for exceptional customer service, active community involvement, and exemplary leadership, showcasing a commitment to service excellence, community engagement, and team inspiration.● Achieved a 10% reduction in Software development timeline while maintaining quality.● Amplified development ideation with agile planning, catalyzing a 30% increase in innovative ideas from team members.● Achieved 100% on-time, on-budget rollouts, ensuring seamless, high-quality project conclusions.● Developed a profound understanding of internal and external stakeholders' business objectives, enhancing overall administration

Increased development ideas by 30% through agile ideation planning.Reduced development timeline by 10% while maintaining quality.Influenced 4 key product changes based on market analysis and customer feedback.●Achieved Client Satisfaction:●Ensured the product consistently met or exceeded client expectations.●Effective Feedback and Requirement Handling:●Excelled at gathering feedback and requirements from stakeholders.●Effectively communicated needs and changes to the development team.●Seamless Rollouts:●Oversaw seamless, high-quality rollouts, ensuring on-time and on-budget conclusions.●Strategic Business Understanding:●Developed a deep understanding of the business objectives of both internal and external stakeholders.●Product Vision Evangelism:●Evangelized the product vision, building trust among stakeholders.●Maintained an accurate and achievable product roadmap.●Enhanced Development Ideation:●Implemented agile ideation planning, resulting in 30% more development ideas from team members.●Streamlined Development Process:●Streamlined the development process, reducing the timeline by 10% without compromising quality.Market Analysis and Customer Feedback:●Monitored market and competitor trends.●Analyzed customer feedback data, leading to 4 key product changes.●Financial Oversight:●Reviewed the financial aspects of product development, including budgets, expenditures, and R&D appropriations.●Cross-Functional Team Management:●Managed communication among cross-functional teams and stakeholders.●End-to-End Product Oversight:●Oversaw product development from inception to implementation.●Client Payment Plan Collaboration:●Collaborated with clients to develop tailored payment plans.

●Delivered professional, accurate, and timely communication and follow-up to customers.●Achieved a customer satisfaction rate of 95% based on feedback surveys.●Established and nurtured relationships with new customers to attain sales goals.●Provided valuable insights into new product features and options to enhance customer experience.●Increased sales from new customers by 20% within the first quarter.●Utilized sales forecasting techniques and strategic planning to assess product, line, and service sales and profitability.●Improved overall product profitability by 15% through effective sales planning.●Collaborated with Development, Sales, Advertisers, and Production Managers to strategize marketing approaches for products and services.●Achieved a 30% increase in cross-functional team efficiency.●Evaluated customers' needs and delivered exceptional customer care.●Conducted in-depth research on software issues in collaboration with Subject Matter Experts (SMEs).●Reduced software issue resolution time by 25%, leading to higher customer satisfaction.●Played a key role in onboarding 8+ new employees.●Decreased new employee onboarding time by 30%, resulting in quicker integration and productivity.●Ensured the proper functioning of office equipment such as printers, copiers, and computers.●Reduced equipment downtime by 20% through proactive maintenance.●Monitored office supplies and restocked as required to support seamless daily operations.●Achieved a 90% availability rate of essential office supplies.●Prepared accurate expense request forms for the Administration Department.●Maintained a 100% error-free record in expense request submissions.●Scheduled travel arrangements for executives and organized staff meetings.●Improved executive travel efficiency, resulting in a 15% reduction in travel-related delays.