David O. Email & Phone Number

Lagos, Nigeria

• Led a team of 8 developers to successfully create a flagship transit fare payment product, resulting in a 15% increase in customer adoption and improved revenue.
• Partnered with a project manager to direct a team of 40+, converting 9 million Nestle documents into digital format, ensuringglobal access and document preservation.
• Collaborated with SMEs to research and swiftly resolve software issues, achieving a 25% reduction in issue resolution time, elevating customer satisfaction.
• Led 3 developers to create crime prediction software with Microsoft Azure, achieving a 95% customer satisfaction rateand completing the project 10% ahead of the deadline, exceeding project completion time expectations.
• Collaborated with another project manager to create a scheduling and resource allocation module, enhancing facility management efficiency and meeting company requirements.
• Led cross-functional team to deliver innovative software solution, streamlining operations, reducing costs by 20%, and boosting financial outcomes.

Lagos, Nigeria

• Increased development ideas by 30% through agile ideation planning.Reduced development timeline by 10% while maintaining quality.Influenced 4 key product changes based on market analysis and customer feedback.
• Achieved Client Satisfaction:
• Ensured the product consistently met or exceeded client expectations.
• Effective Feedback and Requirement Handling:
• Excelled at gathering feedback and requirements from stakeholders.
• Effectively communicated needs and changes to the development team.

Lagos, Nigeria

• Delivered professional, accurate, and timely communication and follow-up to customers.
• Achieved a customer satisfaction rate of 95% based on feedback surveys.
• Established and nurtured relationships with new customers to attain sales goals.
• Provided valuable insights into new product features and options to enhance customer experience.
• Increased sales from new customers by 20% within the first quarter.
• Utilized sales forecasting techniques and strategic planning to assess product, line, and service sales and profitability.