David O. Email & Phone Number

Baltimore, Maryland, United States

• Build HTML emails that render responsively and cleanly across devices, following latest HTML and CSS techniques
• Develop, test and deploy emails, landing pages, SMS messages and push notifications
• Monitor and troubleshoot rendering issues
• Assist in the definition and implementation of Subscriber data model and Subscriber data management processes
• Provide insight on automation options, customer journey implementations and triggered campaigns

• Coded responsive emails with dynamic content in RPL, a proprietary JavaScript framework, to manipulate HTML5 and CSS3.
• Designed SQL queries to create and manage distribution lists, and to compile and present actionable reporting data. Performed data analysis to make recommendations on potential plans of action.
• Built simple to complex email campaigns including campaign set-up, HTML5/CSS3 coding, quality assurance, testing, and delivery based on requirements.
• Discovered critical systems errors, preventing data loss from occurring for over 100,000 users
• Analyzed, troubleshot, and resolved HTML assets and revised code where necessary to integrate with internal tools/platform and ensure proper rendering across major email clients as well as browsers
• Worked collaboratively with email campaign team leads as well as cross-functional teams to scope, design, and implement technical solutions for dynamic email campaigns, custom scripting, data feed, email platform.

Phoenix, Arizona, United States

• Coded responsive emails with dynamic content in RPL, a proprietary JavaScript framework, to manipulate HTML5 and CSS3.
• Designed SQL queries to create and manage distribution lists, and to compile and present actionable reporting data. Performed data analysis to make recommendations on potential plans of action.
• Built simple to complex email campaigns including campaign set-up, HTML5/CSS3 coding, quality assurance, testing, and delivery based on requirements.
• Analyzed, troubleshot, and resolved HTML assets and revised code where necessary to integrate with internal tools/platform and ensured proper rendering across major email clients as well as browsers.
• Worked collaboratively with email campaign team lead as well as cross-functional teams to scope, design, and implement technical solutions for dynamic email campaigns, custom scripting, data feed, email platform.
• Resolved rendering issues and ensures consistent rendering across email clients.

Phoenix, Arizona Area

• Developed full-stack, responsive web applications utilizing Python and the jQuery, Node.js, and React JavaScript frameworks.
• Created and deployed mobile-first applications while learning new languages and frameworks by collaborating with senior web developers and peers.
• Learned industry best practices and practical software development standards with a focus on HTML5, CSS3, JavaScript, jQuery, Node.js, and React.
• Learned algorithms, data structures, and practical methodologies to design efficient and effective code.

Started pursuing a career in Development creating full stack, mobile first applications.

Denver

• Interpret and apply DaVita policies, employment law, and other regulations to provide advice, guidance, coaching and clarification for teammate relations and policy questions; staying current on employment laws and.
• Provide guidance, assisting with development and delivery of appropriate feedback, including Performance Improvement Plans or other corrective/disciplinary actions
• Provide consultation, support, guidance and coaching to managers and others to address teammate behavior and performance concerns
• Resolve teammate relations issues, including: gathering and analyzing evidence, applying relevant laws, policies and past practices to reach appropriate outcomes
• Coach and advise managers on how to resolve high risk employee disagreements, conflicts or misunderstandings, escalating to appropriate PS contact as needed

Greater Denver Area

• High volume call center environment that prioritizes education and exceptional service.
• Utilize high level communication, critical thinking, and emotional intelligence to de-escalate and resolve issues.
• Employ case management techniques to research and resolve complex situations and those requiring follow-up.
• Apply independent judgment to execute tasks and produce solutions.
• Work with TM’s at all levels of the organization from front line TM’s to Directors and above.
• Provide insight into policies and procedures to assist TM’s in troubleshooting and understanding.

Greater Denver Area

• Responsible for recruitment of non-licensed positions for dialysis clinics across Texas.
• Manage up to 150+ requisitions. Assisted in reducing open requisitions to currently around 50.
• Employ full cycle talent management to find and obtain the best new potential teammates.
• Guide candidates through the entire application process to ensure an exceptional experience.
• Educate new potential teammates on the DaVita way and the exceptional value proposition DaVita offers.
• Complete and generates all candidate correspondence such as offer letters, rejections, and benefit information.

Denver

• Strategize and implement full-cycle recruiting and sourcing methods to create and maintain pipeline of readily available candidates identifying talent via social media, networking, and job boards.
• Sourcing and recruiting technical and non-technical talent for Legal, Healthcare, Accounting/Finance and IT environments.
• Source, pre-screen and interview candidates, perform compensation analysis and consult with hiring managers on sourcing strategies.
• Submit and track all applicants through our Applicant Tracking System Bullhorn.
• Routinely negotiate salary and hourly rates.
• Make job offers to candidates.

Denver

• Assisted over 15,000 businesses with all financial needs often finding new solutions to old problems. Net worth of companies ranged from $1,000 to over $1,000,000.
• Resolved all business needs and delivered an outstanding client experience at every level.
• Performed research for businesses, sent out correspondence, and monitored submitted requests to ensure our customers’ needs were resolved.
• Regularly handled over 50 open customer files monitoring for items such as incoming documents, responses to previously filed research, and contact from customers.
• Built client loyalty, numerous customers returned directly to me for assistance with future needs.
• Successfully mentored and coached co-workers in the mentorship program.

Denver

• Serviced over 80,000 customers in this position.
• Utilized active listening and problem resolution skills to provide exceptional customer experiences.
• Successfully mentored and coached co-workers in the mentorship program.
• Member of the Morale Committee and the Employee Engagement Committee, committees dedicated to ensuring employees were provided with everything they needed to be world class bankers.
• Member of the Acknowledgment Committee, which focused on finding ways to help bankers consistently and correctly acknowledge customers.
• Identified customer needs and offered varied products and solutions to meet those needs.

Bachelor Of Science In Management With Human Resource Management Concentration

Sql Certification, Computer Science

Professional Human Resources (Phr) Certification