-Oversee the work force to ensure compliance with company policies, assess work performance, administer the compensation plan and motivate, coach and discipline employees as required. -Manage the financial operations to ensure the franchise is profitable, customers are correctly billed and the cash flow exceeds the payroll and operating expenses of the franchise. -Define the work load and determine the need for additional employees. Develop and maintain job descriptions used for recruiting new employees. -Provide technical and administrative training for employees in a classroom setting and on-the-job to maintain a high level of service that continually meets or exceeds company and customer quality standards. -Establish and set sales goals by market segment. Develop a business plan, both short and long range, to generate prospective customer inquiries sufficient to meet projected sales goals. -Perform other duties as required. This may include performing the duties of field and office personnel on an as needed basis.