David Onsy Email & Phone Number

Egypt

Cairo, Egypt

Assess, troubleshoot and provide resolution or accurate recommendation to the clients’ support request logged on daily basis.Ensure resolution delivery and meet the customer expectations and Service Level Agreement.Carry out software installations (e.g. server, workstation, POS and peripherals, etc), software upgrades/updates and basic training as requested by the client with the guidance of fellow team members, team leader, field technician or manager.Scheduling remote support and installations.Ensure that the Help Desk procedures are followed at all times and meet management expectations.Ensure high level of information accuracy is entered into the CRM and other digital repositories. This includes email correspondences to and from the clients, and escalations to the states.Provide basic support and mentoring to new and learning staff, when needed.Attend all workshops or trainings, when required.Maintain high level of professionalism in all forms of communication (direct or indirect) to all clients and colleagues.Perform software regression test following specific instructions, when required.

Qesm El Maadi, Cairo, Egypt

Giza Governorate, Egypt

Assisting with network administration tasks. Troubleshoot Systems and Hardware.Hardware and software configuration.Problem-solving.Communication.Resolving all issues coworkers have with their IT system and Software.Define software, hardware and network requirements.Analyze system issues and provide resolutions.Provide first-level support to customer service requests.

Cairo Governorate, Egypt

Develop and maintain computers Hardware and software.• Establish an effective on social media sites.• Software installation with cracks.• Manage and deliver email lists.