Regional Manager overseeing a number of facilities and catering contracts in Victoria and Tasmania.

• Financial responsibility for over 100m revenue across 19 sites nationally.• Driving Customer Service excellence through a culture professionalism and service passion.• Creating programs to ensure compliance and best practice in OHS and security• Managing over 900 staff across a national footprint ensuring labour efficiency and cost control• Utilizing exceptional professionalism to represent the company in its relationships with partners, suppliers, major customers… Show more • Financial responsibility for over 100m revenue across 19 sites nationally.• Driving Customer Service excellence through a culture professionalism and service passion.• Creating programs to ensure compliance and best practice in OHS and security• Managing over 900 staff across a national footprint ensuring labour efficiency and cost control• Utilizing exceptional professionalism to represent the company in its relationships with partners, suppliers, major customers, government bodies and the like.• Delivering improved service efficiency through innovative work practices.• Ensuring supplier contracts are continually revised and renegotiated representing value. Show less

National Director of Food and Beverage for Village Cinemas Australia, managing over 20 sites and annual turnover exceeding 50 million dollars.• Identified and secured new business opportunities across the food and beverage division including maximising supplier relationships and unique events.•Utilised exceptional professionalism to represent the company in its relationships with partners, suppliers, major customers, government bodies and the like.•Delivered improved… Show more National Director of Food and Beverage for Village Cinemas Australia, managing over 20 sites and annual turnover exceeding 50 million dollars.• Identified and secured new business opportunities across the food and beverage division including maximising supplier relationships and unique events.•Utilised exceptional professionalism to represent the company in its relationships with partners, suppliers, major customers, government bodies and the like.•Delivered improved service efficiencies in traditional and gold class food and beverage concepts.•Ensured that food and beverage supplier contracts were revised and renegotiations represented value to the company.•Used interpersonal styles and methods to help build a cohesive operational team; inspired and guided individuals towards higher levels of performance; modified behaviour to accommodate tasks, situations and individuals involved.•Focused on professional growth and development of the team to maximise cross skilling and multi-tasking.•Endeavoured to ensure that internal and external customers and their needs were a primary focus at all times, developing and sustaining productive customer relationships. Show less

General Manager of International, high-end restaurant group with six restaurants based in Melbourne and Bangkok; •Provided global operational and brand management leadership to this iconic restaurant group, achieving significant expansion of the business locally and internationally.•Accountable for financial performance including all revenue and profit, personally leading, motivating, mentoring and developing a team of professional staff including chefs, senior restaurant… Show more General Manager of International, high-end restaurant group with six restaurants based in Melbourne and Bangkok; •Provided global operational and brand management leadership to this iconic restaurant group, achieving significant expansion of the business locally and internationally.•Accountable for financial performance including all revenue and profit, personally leading, motivating, mentoring and developing a team of professional staff including chefs, senior restaurant managers and general managers, ensuring peak individual and team performance was always delivered.•Grew function sales by over 25% via successful implementation of new policies, procedures and an automated booking system that also improve quality of function service leading to significant repeat business.•Spearheaded the development of a successful wine culture in the business which increased beverage sales, decreased costs, improved service and significantly raised the national wine profile of the Group.•Was instrumental in creating and launching a range of branded Grossi food products as part of the brand growth strategy, securing a new and lucrative line of revenue.•Created and nurtured lucrative relationships and working partnerships with a range of high end corporate partners significantly increasing database.•Identified, recruited, led, motivated and developed top talent into a team of over 150 staff, always ensuring exceptional team and individual performance was delivered.•Effectively managed all risk, ensuring exceptional service delivery while consistently meeting and often exceeding ambitious financial targets. Show less

Solely responsible for the successful development and growth of this (then) new CBD restaurant in Melbourne's law precinct, consistently achieving and often exceeding ambitious business plans and financial targets;•Expertly managed the strategic marketing, public relations, advertising, promotional and business development functions quickly securing a large and loyal clientele based on significant repeat business and referrals.•Established, fostered and maintained strong… Show more Solely responsible for the successful development and growth of this (then) new CBD restaurant in Melbourne's law precinct, consistently achieving and often exceeding ambitious business plans and financial targets;•Expertly managed the strategic marketing, public relations, advertising, promotional and business development functions quickly securing a large and loyal clientele based on significant repeat business and referrals.•Established, fostered and maintained strong working relationships with suppliers, customers and other key stakeholders to fulfill revenue targets, securing a stream of ongoing business.•Oversaw and monitored all financial activities and reporting, ensuring restaurant, business and productivity targets were always met.•Designed and implemented process and procedural improvements that optimized business performance and productivity.•Monitored and proactively controlled all costs and expenses, consistently balancing the minimisation of costs, whilst maximising quality.•Led, managed, trained and coached a team of 12 staff to enhance their individual and overall performance ensuring exceptional quality and customer service was always delivered.•Successfully held liquor licensing and completed all compliance Show less