Delivery Lead
CurrentRunning NatWest's Scaled Agile Framework (SAFe) Education Service in UK & Europe. Took the service from running three courses with one trainer to eight courses with ten trainers. Over 3 years, the service trained 1600 people across 85 courses with a 65% certification rate. By running the service internally, the organisation avoided £1.6M of costs compared to external. The service had an NPS of 77.Created the environment for motivated people to self select to become trainers and put in place the support for new trainers to co-train with an experienced trainer, teach lesson to trainers and get feedback and create a community to learn from each other.Enabled to train Leading SAFe, SAFe for Teams, SAFe Scrum Master, SAFe Product Owner / Product Manager, Release Train Engineer, Lean Portfolio Management, SAFe DevOps and Agile Product Management.Part of the wider change framework team which managed the internal change framework. Supporting the Product Owners to write new and updated content aligned to the SAFe training we ran.