David Vasser Email & Phone Number

Washington, Dc, Us

Tucson, Arizona, United States

Washington, District Of Columbia, United States

-Performed remote and in-person technology assistance.-Responded to dispatch support requests for technical assistance in classroom and conference rooms.-Coordinated with the IT Support Center (ITSC) staff on support requests.-Created support tickets.-Trained peers on processes and daily operational tasks.-Identified trends in client interactions by location and type in order to quickly recognize problems andcommunicate to the appropriate Tier 2 teams and management.-Provided information about GW IT services to the university community.

Rio Grande, New Jersey, United States

•Maintained staff by recruiting, selecting, orienting, training employees and developing personal growth opportunities.•Implemented and enforced systems, policies, and procedures.•Maintained safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.•Accomplished department objectives by supervising staff and organizing and monitoring work processes.•Completed operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.