David Ownes Open Networker Email & Phone Number

Seattle, Wa, Us

•Operation Program Manager in Ongoing Improvement and Production Mgt•Operation Program Manager for new releases, Incident, problem and change management process, Escalations, Hardware upgrades ( 150 servers), cross functional works with multiple IT towers, vendors & Offshore team, Manage offshore team in India as Tier 1 support, Manage multiple IT Projects and Operation Process •Working with clients on new features and future business, Improve E-Business services and content… Show more •Operation Program Manager in Ongoing Improvement and Production Mgt•Operation Program Manager for new releases, Incident, problem and change management process, Escalations, Hardware upgrades ( 150 servers), cross functional works with multiple IT towers, vendors & Offshore team, Manage offshore team in India as Tier 1 support, Manage multiple IT Projects and Operation Process •Working with clients on new features and future business, Improve E-Business services and content management.•Finalized Statement of Works, project plans, project financial reports, team management and managed the project execution, and progress by creating/reviewing the Risk/Issue logs, project milestones & Reports•Created cost model and solution designs for 5-6 RFPs per week for hardware and global support solutions.•Managed multiple IT projects, mainly on MPLS, WAN/LAN and different net layers and sever configurations. Show less