Position Summary: Principal Application Development contributor and Certified ServiceNow SME responsible for delivering IT Service Management (ITSM) development solutions that enables the US Air Force (USAF) digital transformation footprint for its Global Enterprise technology initiatives. ■ Currently engaged in the development and delivering of ServiceNow solution and business values that merges the enablement of best of breed out-of-box solutions with customized configuration capabilities that are enhanced to streamline and facilitate the global transformation of heterogenous 'end-user IT processes' into the a bold enterprise-centric and software-driven "IT-as-a-Service" business model across USAF global networks.■ Seasoned Business Analytics engineer that provides Requirement Management and Product Integration expertise for Scaled Agile Framework (SAFe) development teams. Utilize in-depth skills and knowledge in transforming legacy services into transformative (ServiceNow) ITSM and Strategic Portfolio Mgt. (SPM) platform to merge Agile methods with traditional SDLC processes, thereby creating authoritative DevOps & DevSecOps practices that deliver vendor-neutral Products/Services to enhance low cost of ownership experience and return on investment (ROI) for Govt. stakeholder.■ Provide mentorship and process improvement training/coaching to other Business Analysts, Developers, Project Managers, and general users as part of new product/service adoption values. ■ Embedded engagement with developers to enhance continuous integration and continuous delivery (CICD) processes as developed IT Service solutions are introduced and scaled for ageing, legacy systems, forms, portals/UIs, workflow, and processes, ensuring multifunctional integration across the ServiceNow tools and applications to provide efficient continuity of operation as users and processes transition into the latest platform features and capabilities.

Position Summary: Principal Application Development contributor and Certified ServiceNow Administrator responsible for supporting and delivering requirements management expertise for developing a myriad of Government Enterprise IT 'Everything-as-a-Service initiative, which transitions legacy services into transformative (ServiceNow) “Strategic Portfolio Mgt. (SPM)” platform.■ As Product Owner Proxy for the development team, I utilize my highly skilled knowledge of Business Analysis and System integration capabilities in merging Agile/SAFe methods with traditional SDLC processes, creating authoritative best of breed (DevOps & DevSecOps) practices that delivers vendor-neutral Products/Services, streamlining operational workflow while enhancing low cost of ownership experience and return on investment (ROI) for Govt. stakeholder requirements.■ Principal contributor in the development and delivering of Enterprise-wide (ServiceNow) initiative, delivering out-of-box and customized configuration capabilities that are enhanced to streamline and facilitate the transitioning of antiquated 'end-user tools and processes', for ease of migrating into a CIO mandate for software-driven "Anything-as-a-service" business model across the Intelligence Community ServiceNow platforms.■ Mentored and provided process improvement training/coaching to other Business Analysts, Developers, Project Managers, and general users as part of new product/service adoption rollout. ■ Engaged with developers to enhance continuous integration and continuous delivery (CICD) process as we deliver enterprise-wide IT Service solutions that enables and scales critical transformation of ageing, legacy systems, forms, portals/UIs, workflow, and processes, into multifunctional tools and applications (SPM, ITSM/ITOM, EAM, CMDB/CSDM, CSM, etc.), providing efficient continuity of operation as users and processes transition into the latest platform features and capabilities.

Position Summary: Performed dual role of Senior Business Analyst and (Interim) Dev Lead/Scrum Master for Agile Team dedicated to supporting the client’s CIO ‘ServiceNow platform’ initiatives.Integrated with the inaugural (proof of concept) ServiceNow Agile development program to provide enhanced requirements management expertise for streamlining development of low side solutions that are transitioned into the client's high side applications platform domain.■ As Lead Technical/Business Analyst, I was entrusted with bridging the gaps between requirement Stakeholders, Product owners and Dev teams as we successfully developed new software-driven features and modules that enhanced operational business processes for government agencies.■ Applied in-depth expertise in Agile/Scrum methodology to manage requirements and provide best practice solutions that integrated the development and delivering of software, process and operational readiness tools for the Govt’s Global IT and Security mission■ Performed Project Manager and Scrum Master roles and activities as the team successfully developed and delivered several ServiceNow features, epics, and capabilities via multiple two, and three-week sprints.■ Carried out all activities/ceremonies required to complete agile cadence for the program and project to include Daily Scrum mgt, Sprint planning and reporting, as well as end of sprint Demos and Retrospectives.■ Utilized analytical business value assessment, Jira/Atlassian expertise, and ServiceNow knowledge to help team excel in enriching end-user requirements (minimally available from stakeholders) as we provided design solutions that met and exceeded customer expectations for the capabilities delivered by CACI.■ Liaised with Govt C-level IT champions to convey strategic and readiness updates across all levels of stakeholders, assuring the integrity of the contract.

POSITION SUMMARY: IT Service Mgt transformation expert with awarded success in managing and delivering Customer’s (low to high side) Help Desk business process automation platform which transitioned legacy (BMC/Remedy ITSM) processes into a new ServiceNow platform (Team won Innovation Award for effort!)■ Documented expertise in transforming textual, oral, and graphical user requirements into sophisticated (Service Catalog based) solution designs which transitioned into software-enabled user-friendly applications, providing uniformity of process efficiencies and functions.■ Provided 24 X 7 Tier-3 engineering support on developed BMC Remedy applications to global Diplomatic community Service Desk technicians and end-user admins via formal Incident, Problem, and Change requests, as well as ad hoc mission-critical escalations.■ Critical contributor in the design and development of Dept of State's (DoS) Custom BMC Remedy Billing and Metrics management tool utilizing integration of MicroStrategy Business Intelligence (BI) platform for Data Analytics and Data Warehousing capability to support DoS specialized billing requirements■ Mentored and utilized Lean (Six Sigma) process improvement methods to train and coach general users, other Business Analysts, Developers, and Product/Service owners for new product/service adoption.

POSITION SUMMARY: Critical Product and Process Engineering SME in the transformation ofInventory Management, Service Fulfillment and Service Assurance Systems as they are re-engineeredinto efficient Agile J2EE-based Operational Support/Business Support Systems (OSS/BSS)CMMI Frameworks■ Utilized evolving development methodologies to design and enhance Service Oriented Architecture(SOA) based IT Service Management Platforms and Operational Processes across global e-CommerceIT/Telecom implementations and Federal Technology initiatives.DISA Software Engineering & Army/ARNG PEO-EIS Projects, 11/2011–08/2013: Chantilly, VA■ Successfully led the analysis/design task order which developed an operational ‘requirementsstandard’ used to deliver an enhanced Inventory Management and Order Request Fulfillment system,later transforming into DISA’s IT/Telecom standards based (NCCM) initiative.■ Hands-on expertise in simulating/modeling functional prototypes of non-standard requirements forintegration into DISA Global Theater platforms to ensure strict interface compliance.■ Co-Innovator of the (US Army) “FRED” application: a web-based interim collaborative automation system that preceded the Program Executive Office fielding transitioning into BMC ITIL.v3 Enterprise Service Desk ITSM platform (Received PEO-EIS Program Award for the initial Enterprise Service Desk “AESD” rollout!)Global OSS/BSS Projects, 07/2006–10/2008: Reston, VA & Melbourne, Australia■ Excelled as part of major global ‘System Transformation’ engagement that yielded unprecedentedrevenue streams, creating multi-year contract extensions for the company in a multi-vendor biddingenvironment.■ Collaborated with Business stake holders to define, design and deploy critical LifecycleConfiguration Management capabilities, empowering delivery of Next-Gen “IP-Evolution” deployed by ‘Australia’s Telstra’ across the Asia PAC rim.■ Managed QA/Regression testing processes for post-development delivery.

“Pinnacle Club” award winning Technical Manager dedicated to critical network services deployment for highly visible corporate accounts: Excelled at delivering strategic leadership for seamless design and implementation of complex integrated Voice and Data networks across diverse technologies and geographic locations; Provided OSI layers 1-4 technical expertise to external customers, as well as enabling internal sales and operational teams on end-to-end physical and logical System engineering efficiencies.