David Purdue Email & Phone Number

Melbourne, Victoria, Australia

Leading the Cloud team at Alex Solutions - still working out what that entails!

Melbourne, Australia

Linux system administration in an AWS environment.

Melbourne, Victoria, Australia

Providing support on the use of the Clinical Patient Folder (CPF) application to users in hospitals Australia wide. Deliver new systems and upgrades, and work on better ways to deliver the product.

Croydon South, Victoria, Australia

Manages the IVT Support Team, responsible for both the Helpdesk function and IVT Infrastructure - hardware and operating software.

Manage a team of highly experienced engineers to install Asterisk based telephony solutions and to provide support for Asterisk, Digium and Xorcom products.

Act as customer advocate within Hansen, customer relationship management.

Frontline is a major reseller of Sun, HP and IBM systems and services. They have been Sun's reseller of the year for the past 7 years.I managed the Victorian Services Delivery team, ensuring profitable growth of Frontline's professional services business.Responsible for managing, development and mentoring of Service Delivery staff (8 direct reports). Provided assessment of engineer capability to match engineers to service opportunities, and to develop training plans.Worked with customers, presales engineers and Sales to develop statements of work for consulting opportunities.

Own the ITIL Incident Management process within Technology Operations. Set policy and procedure, facilitate resolution of high impact incidents and conduct management briefings. Review of high impact incidents.

AUUG is the Organisation for Unix, Linux and Open Source professionals. It is a community of IT professionals with an interest in standards based computing and interoperable systems, who come together to share knowledge and promote open systems. AUUG is run by volunteers.As a Board Member, I contributed to the setting of policy and running the organisation.I also served several terms as President (7 years in total), where I lead AUUG and was its public face. In this role I also managed AUUG's Executive Director.I was programme chair for the 1999 and 2004 AUUG National Conferences.

Service delivery manager, addressing all cross time zone issues for Sun’s top 100 global customers that are based in the USA or Europe but have operations in APAC. Work with local account teams, regional account teams and field delivery teams to ensure appropriate level of support. Implement global programmes (building virtual teams to do so when required). Assist in escalation of urgent support issues.

Coordinate support delivery for major Victorian customers, in particular Telstra. Responsible for reporting on performance compared to SLA, handling escalation of major incidents, and improving customer satisfaction.

Lead a team of IT professionals to ensure delivery of reliable and efficient IT services, covering server, desktop and database systems, including the IT helpdesk. The IT Infrastructure department had a staff of 16 and annual operating budget of $2 million. Responsible for recruiting, retaining, developing and mentoring the team.Consult to major technology projects, to ensure that the IT infrastructure could support the business IT requirements. Member of Security Committee, responsible for assessing and reporting on all security risks to Tattersall’s business.

SunSoft was the software “planet” of Sun Microsystems, responsible for developing and marketing the Solaris operating system and associated IT infrastructure software.As Systems Engineering Manager, this role had responsibility to manage the Systems Engineering (SE) team covering Australia and New Zealand. Provide pre-sales technical support to the SunSoft sales force, as well as providing education to other Sun and Partner SE’s of SunSoft products.

Knowledge was formed to be the first sales partner for Patrol (systems monitoring software later purchased by BMC). It was also a reseller of Sun Microsystems hardware.As Technical Support Manager, the role was to be a product specialist for BMC Patrol, providing pre- and post-sales support, consulting and training. Systems administration for Knowledge’s network of Suns and PCs. Ad-hoc consulting on Sun systems administration.

M.Sc., Computing

B.Sc. (Hons), Computer Science, Mathematics