David Pain Email & Phone Number

Abingdon, England, United Kingdom

Oxford, GB

Working with stakeholders to provide the best IT services possible, recommending and implementing It and Security Strategy.Responsible for implementing ITIL based service management practices in a fast moving company and ensuring these services continued to exceed expectations as the company grew.improved the security stance through implementing risk and.

Abingdon, Oxfordshire, GB

Management of the IT department and team covering IT service management and infrastructure covering head office and three regional locations across the south of England.During my time at Gigaclear I have been respoonsible for implementing ITIL processes for Change, Incident, Problem and Release management leading to a stable IT infrastructure and IT.

Abingdon, Oxfordshire, GB

As Head of Technology Operations I have been responsible for managing the internal IT support and infrastructure team, the Systems team and forming and managing the new Level 2 customer support team within Gigaclear.Focusing on service management I have set up and managed ITIL based service operations management functions for both Internal systems and.

Abingdon, Oxfordshire, GB

Employed to stabilise and enable scaling of the IT environment of a fast growing FTTH company in the UK. I have championed and led movement from On-Prem Exchange to Cloud Based (Office 365) services, Multi Datacenter VMWare clusters utilising the latest versions of VMWare & Veeam adding resilience & redundancy to the internal and customer network.

Marlow, Bucks, GB

Reporting directly to the CTO and responsible for 5 directs covering Internal IT and pre-sales network engineering & post sales escalations for external customer network solutions.Responsible for setting & managing budgets alongside the day to day operation of the department.Instrumental in the development and performance reviews of the team as well as.

• Jul 2010: Interim Head of IT, MLL-Telecom Ltd day-to-day interim IT leadership role
• Reported directly to the Head of Engineering, leading 2+ direct reports and managing IT resources
• Definition and execution of an IT strategy for the business, aligning technology with business needs
• Full budgetary management responsibility for the function, effectively managing a budget of £1.3m
• Implemented ITIL service management methodologies, introducing client-facing ticketing systems
• Introduced cloud-based IT services, covering Google E-mail, Apps, Expenses and collaborative tools

Sunnyvale, CA, US

• Responsible for all aspects of IT management, including systems, infrastructure and support
• Appointed to deliver a step-change in IT/ IS services, supporting a changing business environment
• Focused driving business value and agility through adoption of enhanced IT solutions & architecture
• Leadership, management and motivation of a multi-functional team of 6+ direct reports within IT
• Functional responsibility for additional headcount, provided via external contractors & matrix reports
• Delivered a VOIP solution, improving overall communications and saving 78%+ on global call costs

San Jose, CA, US

• Reporting to the IT Manager for EMEA Advanced Technology Group Responsible for project managing regional end user solutions and implementing acquisition strategies for the EMEA theatre as well as implementing global.
• Project managed an international Macintosh to Windows 98 migration project, and later W98 – Windows 2000 migration.
• Implemented end user backup solution.
• Managed end user aspects of major acquisitions.
• Designed and implemented an automated “hands off” notebook refresh process on an 18 month refresh cycle for leased computers.
• Defined standard and managed deployment of video conferencing solution.

• Reporting to the UK purchasing manager I was responsible for procurement of mechanical components used in the manufacture of data recording drives whilst implementing statistical process control techniques to reduce.
• Implementation of computerised reporting solution.
• Reduction of inventory, taking stock turns to 12 from 3.
• Extensive work with the design engineers to reduce the cost by influencing design decisions.
• Sourced new suppliers to facilitate cost savings and quality standards.

Btec Hnc Mechanical Engineering

Btec Onc, Mechanical Engineering