Working with stakeholders to provide the best IT services possible, recommending and implementing It and Security Strategy.Responsible for implementing ITIL based service management practices in a fast moving company and ensuring these services continued to exceed expectations as the company grew.improved the security stance through implementing risk and change management regiments alongside technical controls within budgetary and cultural goals.Responsible for securing Cyber Essentials Plus accreditation as well as significantly improving our UK-GDPR stance whilst taking on the responsibilities of the Data Protection Officer.

Management of the IT department and team covering IT service management and infrastructure covering head office and three regional locations across the south of England.During my time at Gigaclear I have been respoonsible for implementing ITIL processes for Change, Incident, Problem and Release management leading to a stable IT infrastructure and IT service management operation. Gigaclear have been through a period of considerable growth and I have managed the implementation of new sytstems as well as project managing two office moves, three office expansions and five regional office fit outs.I had overall responsibility for ensuring IT security in the organisation gaining Cyber essentials Plus accreditation within three months as well as deploying two factor authentication across the business within three weeks and managing the companies IT complience with GDPR. Held the post of Data Protection officer until a dedicated person recruited, managing Register of Processing Activities and performing Data Processing Impact Assesments across the company.

As Head of Technology Operations I have been responsible for managing the internal IT support and infrastructure team, the Systems team and forming and managing the new Level 2 customer support team within Gigaclear.Focusing on service management I have set up and managed ITIL based service operations management functions for both Internal systems and customer networks covering Incident & change management and managing post incident reviews to ascertain root cause resolution.I was responsible for the project for Cyber Essentials Plus accreditation, going from a standing start to accreditation in 4 months and led the companies drive towards GDPR complience. I ensured I met and presented the reasons why it was important with every department and obtained buy in and commitment from staff already very busy on BAU duties.During my time at Gigaclear I managed the teams supporting and developing technologies such as Windows / Macintosh notebooks and desktops, Windows active directory servers running on Windows server 2012, Linux servers running Centos, Ubuntu and Red Hat which support external customer services such as DNS, DHCP, logging (Icinga & Grafana), provisioning and technologies such as VMWare, Openshift, Puppet, Postgres, geospatial tools and the ELK stack amongst others as well as cloud based systems based araound Office 365, Salesforce, AWS and rackspace.Other duties include team member recruitment and development across all the technologies supported as well as budget forecasting & management alongside business maturity initiatives in a very busy and changing environment.

Employed to stabilise and enable scaling of the IT environment of a fast growing FTTH company in the UK. I have championed and led movement from On-Prem Exchange to Cloud Based (Office 365) services, Multi Datacenter VMWare clusters utilising the latest versions of VMWare & Veeam adding resilience & redundancy to the internal and customer network components.Responsible for ensuring IT processes for employee on-boarding and separation are in place to maximise effectiveness of all staff at Gigaclear from day one during a phase where Gigaclear has grown from 30 to <> 240 employees in a little over a year I have also managed the office move projects to larger premises.I have introduced and matured ITIL best practices for incident management, change and problem management via the Cherwell ITSM platform across systems & internal IT resulting in a mature set of processes resuloting in further stabilsation of our internal and customer networks.Responsible for the leadership and management of a team of 7 direct reports covering both IT & Systems with specific aims of improving their collaboration and effectiveness through employee development.

Reporting directly to the CTO and responsible for 5 directs covering Internal IT and pre-sales network engineering & post sales escalations for external customer network solutions.Responsible for setting & managing budgets alongside the day to day operation of the department.Instrumental in the development and performance reviews of the team as well as overseeing projects.Accountable for maintaining processes and procedures required as part of the companies ISO27001 accreditation as well as the day to day management of the Infrastructure covering technologies such as SQL and Oracle databases, Active Directory 2008, Linux and applications such as Navision, Cognos, Easy Vista, Cherwell, Remedy, CA E-Health, CA Spectrum among others.

• Jul 2010 : Interim Head of IT, MLL-Telecom Ltd day-to-day interim IT leadership role• Reported directly to the Head of Engineering, leading 2+ direct reports and managing IT resources• Definition and execution of an IT strategy for the business, aligning technology with business needs• Full budgetary management responsibility for the function, effectively managing a budget of £1.3m• Implemented ITIL service management methodologies, introducing client-facing ticketing systems• Introduced cloud-based IT services, covering Google E-mail, Apps, Expenses and collaborative tools• Successfully defined, implemented & adopted processes, leading to ISO 27001 & CAS-T compliance• Led the recruitment, coaching and development of IT team members, underpinning expansion plans• Nov 2009 to Jan 2010: Interim Service Support Manager, United Response: Interim IT role• Appointed on an interim basis to manage a portfolio of ad-hoc desktop refreshes and enhancements• Effective management of service desk & desktop support functions, supporting 1200 end user devices• Jun 2009 to Sep 2009: Asset Management Project Manager, Institute of Cancer Research• Nov 2008 to Apr 2009: Telephone Costs Consultation, Juniper Networks, realised cost savings• Sep 2008: Desktop Business Analyst, Institute of Cancer Research, driving IT improvements• Aug 2008: Interim Head of IT: United Response, providing cover during a period of absence• Jul 2008: Interim IT Security Manager, Institute of Cancer Research, Interim IT leadership• Jan 2008 to Jun 2008: Interim Service Support Manager, Institute of Cancer Research• Spearheaded and drove the adoption of ITIL methodologies, delivering enhanced IT service levels• Increased customer satisfaction to highest recorded level (4.83 out of 5), developing core IT staff• Sep 2007 to Dec 2007: Interim Technical Services Manager, Institute of Cancer Research• Leadership, management and motivation a team of 7+ technology staff

Responsible for all aspects of IT management, including systems, infrastructure and support• Appointed to deliver a step-change in IT/ IS services, supporting a changing business environment• Focused driving business value and agility through adoption of enhanced IT solutions & architecture• Leadership, management and motivation of a multi-functional team of 6+ direct reports within IT• Functional responsibility for additional headcount, provided via external contractors & matrix reports• Delivered a VOIP solution, improving overall communications and saving 78%+ on global call costs• Deployed a Desktop Management Solution (Microsoft SMS), enable enhanced data-based decisions• Led implementation of global desktop SOX policies and procedures, ensuring ongoing IT compliance • Championed delivery of a desktop refresh project, covering a total of 4,000 users in 23+ countries

Reporting to the IT Manager for EMEA Advanced Technology Group Responsible for project managing regional end user solutions and implementing acquisition strategies for the EMEA theatre as well as implementing global projects• Project managed an international Macintosh to Windows 98 migration project, and later W98 – Windows 2000 migration.• Implemented end user backup solution.• Managed end user aspects of major acquisitions.• Designed and implemented an automated “hands off” notebook refresh process on an 18 month refresh cycle for leased computers.• Defined standard and managed deployment of video conferencing solution.• Managed migration to, and service management of outsourced support company.• Presented to Cisco customers desktop practices in use at Cisco and the benefits derived.

Reporting to the UK purchasing manager I was responsible for procurement of mechanical components used in the manufacture of data recording drives whilst implementing statistical process control techniques to reduce costs and improve quality.• Implementation of computerised reporting solution.• Reduction of inventory, taking stock turns to 12 from 3.• Extensive work with the design engineers to reduce the cost by influencing design decisions.• Sourced new suppliers to facilitate cost savings and quality standards.