Analyze client data for classification and confirmation marketing research• Identify client data and organize by correlating with large master database information in multiple Excel workbooks• Research and coordinate data across domestic and foreign manufacturers information• Inserting spreadsheet formulas to capture data counts for ongoing categories• Knowledge of established and newly marketed product essential

Update daily war room reports for call center interactions, QBR reports for client facing meeting, healthcare and DB benefits for multiple U.S. based clients.

XEROX (Formerly ACS A Xerox Company, Hewlett-Packard and Electronic Data Systems) Data Analyst/Administrative Assistant reporting to the Senior Vice President of Service Delivery Processed data for call center and case administration to ensure teams’ responsibilities to meet client service level agreements.• Designed daily and monthly spreadsheet reports for the senior management team. The report formats became a company “Best Practice” and were recognized for their accuracy, detail and ability to update quickly. • Created Quarterly Business Reports in PowerPoint and using charts and graphs created in Excel with Vlookups, pivot tables, graphing and charting options.• Developed Flow Charts in Visio.• Designed, documented, and implemented data processes to increase productivity.• Trained staff in use of software tools.• Prepared complex reports and procedural manuals.• Monitored daily attendance of 800 employees for adherence to company standards and client service level agreements.• Compiled and maintained information in SharePoint, updating and uploading files and providing user access.• Assisted client employees with health and welfare and pension benefits administration.

* Assisted client with updating new health care and pension plans* Assisted with newly implemented Consumer Driven Health Plans* Monitored team attendance

* Sub-contractor for title and mortgage companies.* Notarized documents for individuals and title companies financial documents* Applied extensive attention to detail and knowledge of loan documents * Member of the National Notary Association

* Oversaw department operation and sales team* Kept current with product trends and sales throughout the music industry * Budgeted department monthly spending and provided ultimate in customer service

Performing guitarist for 4 piece combo group The Boneshakers. Live performances throughout eastern coast of US and recording artists, releasing 2 CD of studio and live material. MTV performance in 1988. Headlining and opening act for national, international, and regional acts.

* Managed 35,000 square foot store of musical instruments* Maintained inventory control of 75 locations earning number one status in the company* Supervised a staff of 50* Oversaw and handled customer service complaints* Designed Plan-O-Grams for store displays that were implemented across all stores.

* Designed web and graphic design for audiolight.com* Managed internet sales worldwide and customer database.* Maintained sales team email accounts and internal network* Oversaw retail sales and ordering of guitars* Served as head buyer for guitar/amp department