In my role as a Sales and Customer Service Manager at First Mats, I am entrusted with the dual responsibility of driving sales efforts and ensuring exceptional customer service delivery. My objective is to not only expand our customer base but also nurture lasting relationships with our existing clients, thereby contributing to the company's growth and reputation in the market.Key Responsibilities:Leading, mentoring, and developing a dedicated sales and customer service team to achieve set objectives and maintain high customer satisfaction levels.Overseeing the daily operations of the sales and customer service departments, ensuring a seamless flow of processes and positive customer interactions.Strategizing and implementing effective sales initiatives to meet and exceed revenue targets.Building and maintaining strong relationships with key clients and stakeholders, ensuring their needs are met and expectations surpassed.Handling complex customer inquiries and resolving issues promptly to maintain a high level of customer satisfaction.Analyzing customer feedback and market trends to propose improvements and adapt strategies accordingly.Collaborating with the marketing and product development teams to enhance our product offerings and overall customer experience.Ensuring adherence to company policies and compliance with legal and industry standards.This role has allowed me to blend my enthusiasm for sales with my dedication to delivering exceptional customer service, creating a rewarding and impactful experience not only for myself but for my team and our valued customers.

As the Showroom Manager for the new store, Electric Life, we've built this from the ground up. A destination to showcase our own products, as well as working closely with some of the best brands in the active industry.

At the Specialized concept store, I have been able to adapt my skills in a new atmosphere. Helping with strategizing a yearly plan, we were able to achieve our best year by a significant margin, all whilst maintaining the same head count in store.With an annual turnover of 3 million last year, we made sure we implemented a strong work ethic in face to face sales, telephone communication on all orders and online sales. I am personally very proud of this, having gone from strength to strength whilst many outside supply chain issues were present.

Here, I was the assistant manager of an independent cycle store. Being directly in charge of the business to business side of retail, I was able to make the store my own, selecting the products from our network of suppliers which I knew would make us a fantastic option for the consumer. Adding my own expertise and experience I was able to implement an immediate strategy, which resulted in the business growing and having its best financial year.

Key Responsibilities• Develop and implement plans to maximize sales and meet or exceed goals and objectives overseeing all store operations• Enhance the customer experience by leading and inspiring the team to provide unsurpassed customer service• Building and recruiting successful store teams, coaching and developing people to aid area succession plan.• Full store accountability for sales results, store team, Trading Account and Health and Safety• Manage and motivate store team to achieve daily sales, and operations targets.• Ensure merchandising standards are maintained as per company standardKey Achievements• Moved sales from 22nd YTD to 6th YTD (In midlands area)• Kpi’s moved from 22nd YTD to 3rd YTD with growth on all individual Kpi’s (in midlands area)• Top 50 performing store for customer feedback• Stock take loss of 0.9, well below company average of 1.3% and previous year 2.1%• Increase of both conversion and ATV since last year