David Parra Email & Phone Number

• Manage up-sells, cross-sells and renewals for 200-300 accounts.• Act as a cross-departmental resource to bring overall customer success, communicating and addressing customer needs withSales, Product, Support, Customer Success and Marketing teams.• Increase customer retention and renewal rates.• Own business level strategy and partner with Customer Success Managers (CSMs) on program level strategy.• Establish and cultivate the executive relationship and drive connections with all critical team members within an account.• Use internal Customer champions and relationships to identify new opportunities, including referrals when applicable.• Assess and surface at-risk customers and partner with CSMs to develop a strategic plan of action to mitigate retention risk.• Facilitate Quarterly Business Reviews along with CSMs and provide strategic insights driving business impact.• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs.• Prospect within book of business to build new opportunities within new divisions, teams, subsidiaries, parent companies, etc.• Build account plans with timelines that will translate to customer value, renewals, expansion, and referrals

Argentina

• Responsible for maximizing customer satisfaction and user adoption by proactivelyinteracting with assigned customers.• Manage on-going customer satisfaction, which includes handling customer request, conductingperiodic account review, recommending additional services and features, and changing servicesettings to accommodate customer needs.• Conduct new customer on-boarding, which includes service settings review, softwareinstallation process, and user activation and training.• Increase customer retention and renewal rates• Interact with other areas to improve the customer experience, including product, support, sales,accounting and marketing.• Work with assigned sales manager to identify opportunities for cross-selling RPost’s solution toyour customer base.

Buenos Aires, Argentina

+Train Dell Technologies resellers with the tools the brand provides.+Maintain regular communication to anticipate customer needs.+Attention and referral of cases presented by clients.+CRM Salesforce.+Prequalify potential business opportunities.+Register of daily activities carried out in the Siscompany software.+Propose improvements in procedures.+Active management of a portfolio of 150 to 200 companies.+Assistance, accompaniment and guidance on services and benefits.+Use of Salesforce, Siscompany, Softphones and excel reports for greater organization in daily tasks.+Scheduling meetings and calls with clients.+Train new team members on the systems used.

Provincia De Buenos Aires, Argentina

+ Provide Direct Marketing services for Dell Technologies+ Prequalify potential business opportunities through calls and emails.+ Salesforce CRM+ Email Marketing+ Outbound and Inbound Telemarketing+Opportunities generation+English and Spanish

Buenos Aires, Argentina

+Cold Calling (English/Spanish),+Data validation and collection, +Websearching,

Puerto La Cruz, Venezuela

+Request for tender and proposal technical and financial offers elaborator.+Request for quotes and purchase orders elaborator.+Competitive supplier researching and selecting.+Weekly purchase and sales data tracking and analysis.+Shipment management.+Communication with international clients.+Package tracking and pickup control.+Price negotiation.