David Parra Email & Phone Number

• Manage up-sells, cross-sells and renewals for 200-300 accounts.
• Act as a cross-departmental resource to bring overall customer success, communicating and addressing customer needs withSales, Product, Support, Customer Success and Marketing teams.
• Increase customer retention and renewal rates.
• Own business level strategy and partner with Customer Success Managers (CSMs) on program level strategy.
• Establish and cultivate the executive relationship and drive connections with all critical team members within an account.
• Use internal Customer champions and relationships to identify new opportunities, including referrals when applicable.

Argentina

• Responsible for maximizing customer satisfaction and user adoption by proactivelyinteracting with assigned customers.
• Manage on-going customer satisfaction, which includes handling customer request, conductingperiodic account review, recommending additional services and features, and changing servicesettings to accommodate customer.
• Conduct new customer on-boarding, which includes service settings review, softwareinstallation process, and user activation and training.
• Increase customer retention and renewal rates
• Interact with other areas to improve the customer experience, including product, support, sales,accounting and marketing.
• Work with assigned sales manager to identify opportunities for cross-selling RPost’s solution toyour customer base.

Buenos Aires, Argentina

+Train Dell Technologies resellers with the tools the brand provides.+Maintain regular communication to anticipate customer needs.+Attention and referral of cases presented by clients.+CRM Salesforce.+Prequalify potential business opportunities.+Register of daily activities carried out in the Siscompany software.+Propose improvements in procedures.+Active.

Provincia De Buenos Aires, Argentina

+ Provide Direct Marketing services for Dell Technologies+ Prequalify potential business opportunities through calls and emails.+ Salesforce CRM+ Email Marketing+ Outbound and Inbound Telemarketing+Opportunities generation+English and Spanish

Buenos Aires, Argentina

+Cold Calling (English/Spanish),+Data validation and collection, +Websearching,

Puerto La Cruz, Venezuela

+Request for tender and proposal technical and financial offers elaborator.+Request for quotes and purchase orders elaborator.+Competitive supplier researching and selecting.+Weekly purchase and sales data tracking and analysis.+Shipment management.+Communication with international clients.+Package tracking and pickup control.+Price negotiation.