Director | Executive Vice President
Kansas City, Mo, Us
I entered UMB Bank with a mission to transform, modernize, sunset legacy technology, and introduce technologies to create a more agile environment to seamlessly scale and shift with market, economic, and customer changes. My oversight spans transformation, enterprise architecture, applications (deposit, lending, payments), and enterprise fraud teams. I strategically partner across product and business functions to surface gaps in current technologies and craft a multiyear strategic plan for future integrations.Key Results:β¬β¬β¬β¬β¬β¬β¬β Spearheaded introduction of real-time payment solution that was projected to increase revenue and improve customer retention, managing strategic partnerships with 3rd-party vendors. β Lowered TCO and stimulated development of a more sustainable environment through an enterprise architecture strategy that strategically aligned business functions. β Built out new retail internet banking platform β replacing 20-year-old legacy system β introducing digital issuance, fraud alerts, and new account creation to elevate competitiveness in the market and open revenue opportunities. β Headed move into the cloud to elevate revenue opportunities through agile innovation, reduce costs, ensure market competitiveness, and reduce on-premises talent needs. β Fueled digital transformation across core banking technologies to enhance the customer experience, enabling real-time deposit processing, core card processor conversion, and enablement of advanced loan processing functionality including digital workflow and imaging.β Increased the enterprise risk posture through the development of an enterprise fraud program that consolidated systems, introduced machine learning and AI with real-time fraud detection and prevention, and improved market position by driving down traumatic experience of fraud.