Experienced in building and leading global pre and post-sales teams for the delivery of superior quality products, support and solid client-vendor partnerships that result in continued profitable business relationships. With over 25 years experience and a successful record of accomplishment developing and implementing enterprise-wide strategies, programs and processes resulting in streamlined operations and increased revenue, profitability and customer satisfaction.Specialties: Voice of the Customer, Customer Experience, Customer Advocacy, Customer Engagement, Customer Service and Support, Metrics Development, Budget Management, Customer Retention, Customer Satisfaction, Net Promoter, Employee Development, New Product Introduction and development.
Listed skills include Enterprise Software, Customer Experience, Management, Customer Satisfaction, and 23 others.