Duties / Responsibilities• Ownership of institutional fund onboarding projects and co-ordinate activities across asset management operations and investment management operations to successfully deliver the launch and or termination within the agreed target date. • Maintain project plans during the implementation process of a new launch. • Plan, control and track all new projects and issue regular status reports as required. Identify and manage risks, escalating where appropriate.• Lead internal and custodian project calls as well as providing clear, concise project communication both written and verbal to relevant stakeholders.Achievements• Launched several highly complex funds for key institutional clients• Developed and maintain the OSID source page with weekly & monthly reporting and keep the site up to date.• Help coordinate on industry discussion points such as CSDR, Security Lending & IBOR.• Involved in multiple senior discussions within the business to review risk events, mitigation plans & financial impacts.

Duties / Responsibilities• Provide support to all business units in their engagement with outsourced providers & institutional custodians as a subject matter expert and point of escalation.• Coordinate review meetings with strategic institutional relationships.• Management of business continuity planning for 3rd party providers in line with second line risk requirements.• Support strategic projects including change management activity and regulatory updates.• Analyse processes and suggest improvements to current processes.Achievements• Developed consistent internal & external stakeholder meetings to ensure service levels and engagement remained high at all times.• Developed an institutional scorecard that is used as a benchmarking tool to highlight insufficiencies and to develop action plans for custodians to improve service.• Enhanced the institutional newsletter to encompass all current events on-going with custodians and to highlight successful wins, improved service, and risk events.• Involved in multiple senior discussions with custodians to review risk events, mitigation plans & financial impacts.

Duties / Responsibilities• Plan and facilitate client meetings / calls including scheduling client service review meetings / calls and compliance visits; preparation for and follow up of client meetings; responsible for the creation of and subsequent monitoring of performance against Service Level Agreements; and due diligence visits/calls/questionnaires. • Overall project planning for key clients including new funds, mergers & liquidations. • Managing client service reviews within each of the key service areas including Fund Accounting, Transfer Agency and Custody.• Ensuring completion of Know Your Client (KYC) requirements, At Risk Reporting, Issues Reporting & Relationship Plans. Achievements• Assisted in the end to end process of on-boarding a new fund which ensured Client and internal targets were met. • Increased revenue through cross sell opportunities and a thorough review of internal processes.• Successfully created a Client Services Issue Log to maintain all Client issues for senior management which strengthened Client relationships through better analysis & monitoring.

Duties / Responsibilities• Liaise with various operational areas (FA, TA, Pricing, Custody, Tax, FR & Relationship Manager) to ensure correct and fair view given within report.• Work on future projections in terms of FTE.• Collaborated with virtual and outsourced teams to ensure high level of service is given to Clients.Achievements• Sound knowledge and experience in Investment Funds with a certificate in Investment Fund Services and a postgraduate diploma in Applied Alternative Investments.• Created upgraded administrators report to meet the demands of the ever-changing regulation and Client / Director obligations.

Duties/Responsibilities• Administration of varied personal health claims.• Effectively communicated with members to ensure a positive customer service was given at all times.• Ensured adherence to compliance guidelines.• Reviewed insurance policies to determine appropriate action to be taken.Achievements• Consistently exceeded weekly claims processing KPI’s by 10% for whole 4 months while in position.• Successfully processed hundreds of claims, including approving and processing claims payments.

Duties/Responsibilities • Accurate and timely processing of payroll data from employers.• Loaded payroll processes to create new members and allocate contributions.• Checked, validated and reconciled employer payrolls.• Reported on and followed up on outstanding payments.Achievements• Sound clerical, organisational and computer skills.• Achieved employee of the month for the month of January 2012.

Duties/Responsibilities • Managed store on a day-to-day basis by supervising shop floor and coordinating staff activity.• Supported the GM to ensure the profit and productivity goals were been met.• Assisted in the development and retention of an effective team by being involved in the recruitment training.Achievements• Successfully managed a sales team of 40 staff members and organised them through weekly and monthly rota so that all areas of the shop floor were covered appropriately and efficiently.• Recruiting the right people with the right behaviours into the right jobs.• Created a successful ‘buddy up’ system for new employees.

Main responsibilities include:• Looked after the cash and transactions in the store.• Supervised, provided support and guidance to all cashier staff.• Lead cashier team in delivering excellent service in line with Zara customer service standards.• Planned and managed staff rotas, both weekly and monthly.• Recruited and trained new staff members.• Liaised with management and delegated work to staff.