Engaged to implement a new testing group that is responsible for delivering key strategic feature sets for a complex enterprise commerce (eCommerce) solution.• Managing 4 on-site and 8 India-based resources as well as interfacing with development groups in Russia, Ukraine and Belarus to validate major and maintenance releases• Responsible for all R&D development and test processes including documentation, training and auditing• Established and now managing team to handle level 2 support incidents end-to-end• Created configuration management team that handles all test and production deployments employing ITIL processes• Key in the transition from legacy iterative SDLC tools and process to Agile/SCRUM with JIRA, Confluence and QA Symphony products• Implementing Phoenix ATB Test Automation for the core product leveraging Selenium web-driver Key Accomplishments:• Mentored and integrated an India based test team with a US based development team, crafting 2,000+ tests with development and stakeholder reviews• Implemented development processes based on “Assembly-line Driven Development” bringing the group from chaos to a cohesive team focused on delivery• Delivered 27 core product releases to date on schedule with zero critical regressions• Level 2 support team key to bringing client reported support tickets within compliance of service level agreements

Overall test management responsibility of the Nielsen “Watch” metering platforms (TV, PC and Mobile).• Managed a team of 12 offshore (India) and 3 local contractors; allocating resources as necessary to deliver as promised• Leading member of the Test Automation Leadership Team designing, defining and driving various automation efforts utilizing Selenium, HP Quick Test Pro and other toolsKey Accomplishments:• Successfully managed 5 separate but converging testing efforts across functional and business disciplines while staying within budget and schedule• Implemented Windows and Macintosh desktop virtualization using VMware ESXi to support 50+ configurations required for testing• Developed and implemented the “Phoenix ATB” GUI test automation solution incorporating “action-word driven” and “data driven” concepts utilizing open-source components

Resource management of a 5 person team responsible for project and production support of WellCare’s client, provider and customer support facing systems.Key Accomplishments:• Reduced testing costs 60% by phasing project and later production support test execution offshore, virtually eliminating the need for onsite contractors• Took over line management of a struggling 5 person test group; Through one-on-one meetings and mentoring, developed group into a team delivering efforts on-time and with zero production defects• Lead a team that revamped an underutilized and convoluted defect lifecycle; implemented and enforced in HP Quality Center; generated documentation and trained all of IT on the streamlined process• Lead a team that implemented the regression library to include process documentation and how-to guides; team refactored 1,500 test cases to a new standard• Lead a team that developed a meaningful metrics dashboard to include HP Quality Center automation; team developed how-to guides and trained test leads• Lead the team delivering a test estimation tool; tool incorporates test management, UAT management and demonstrates onshore vs. offshore costs and timelines• Partnered with release Management to simplify and streamline the Microsoft Team Foundation Server WIT workflow

Test Manager overseeing a team of 15 test professionals executing the Florida Senate Leagis Implementation Project. This was a 4 year, multi-phase, multi-million dollar project migrating the existing mainframe systems into one integrated system. New system leveraging Microsoft Dot Net Technologies such as Team Foundation Server, C#, ASP.NET, SharePoint 2003 and SQL Server 2005.• Delivered streamlined master test plan, documented policies and procedures• Walked into a management vacuum with a looming test phase start; Within two months, reorganized an inexperienced two-person test team; Team executed the testing phase of the project on time, on budget and meeting customer expectations• Consulted regularly by Sogeti sales staff to assist in proposal development and meeting with prospective clients as neededKey Accomplishments:• Customized HP Quality Center to implement a defect lifecycle developed in partnership with the client; Mentored the Legislature IT group when they adopted the lifecycle• Integrated test team and development using the “pod” concept where the test leads are co-located with the development team assigned to their area of responsibility; test team collaborates to review and improve project documentation, validate compliance with requirements and give feedback on work-in-progress• Final phase of the project utilized a test-driven, risk-based model administrating 2,500 pages of Functional Design Documents and over 15,000 corresponding test cases driving development and unit testing; This unique approach effected a “test early, test often” discipline and allowed rapid adjustment to changing requirements; Personally coded integration solutions to support this process• Built custom reports; Solution utilized T-SQL queries to aggregate requirements, requirements traceability matrix, test cases, test runs and defect statistics represented as metrics and trend charts; Posted to an intranet site and updated hourly

Managed a team of seven SQA Engineers validating solutions for the FBI, Federal Air Marshals, Secret Service, NYPD and State law enforcement agencies utilizing custom, commercial-off-the-shelf (COTS) and software-as-service (SAS) models.• Completely revamped the engineering group by implementing documented policies and procedures based on industry best practices and CMMI; Implemented components of Agile/Scrum methodology in both Development and SQA• Implemented the change control board to triage defects• Restructured the test team to improve efficiency and accountability• Managed special “black” development project utilizing off-shore contract resources located in Costa RicaKey Accomplishments:• Authored engineering standards documentation including software development lifecycle, defect lifecycle, roles & responsibilities, configuration management guide (source management, automated build standards, release management) as well as developed training syllabus and personally facilitated the training• Created and managed configuration management group responsible for processes, source management, development tools, automated build system and all installer packages• Employed support issue escalation process in order to streamline, prioritize and track customer reported defects and balance priorities against ongoing projects; This process provided visibility into engineering from external stakeholders thereby eliminating the “black hole” perception• Applied Sarbanes-Oxley compliant automated build system and release management solution utilizing Ant, nAnt, ASP.NET (management and tracking interface) and VMware• Deployed, documented and trained Engineering in the proper use of the AccuRev Source Management System• Developed robust installers using Wise for Windows Installer (MSI and VBScript) for all released products

Test Automation Lead supplying SQA expertise for the Ascent Capture product line, requiring defining test coverage, writing/executing test designs, and developing support tools for SQA and engineering (C, C#.NET, VB6).• Primary “go-to” SQA contact for development, systems and engineering• Introduced VMware providing training and support to various groups. It was eventually adopted as a company standard• Developed plan to implement a Sarbanes-Oxley compliant automated build system utilizing VMware, which was implemented by the configuration management team• Packaged test automation scripts into an installer and introduced to development; This resulted in a 6 month reduction in the development cycle for version 7.0 and eliminated rejected builds as the scripts were executed before every delivery to SQA

Pivotal member of 5-person development team producing Wonderware ActiveFactory, a SQL-based client data visualization and reporting suite. Wrote various development tools in C# using Visual Studio.• Created an install to deploy the ActiveFactory product, and maintained it through 6 full product releases • Built an install that conditionally deploys both Dot Net and WinDNA components using InstallShield Developer (Microsoft Installer Service)• Added a new ActiveX Control to the core product using Visual Basic 6, requiring development of 3 underlying COM components and T-SQL Stored Procedures• Wrote and maintained the Automated Build Processes for both source and installer; integrated source control

Avantis Group, Technology ArchitectAs Technical Manager of a 15-person Quality Assurance team, interviewed, hired, trained and mentored new and existing employees.• Tested integration and 3rd party tools such as Word, Excel, Crystal Reports and HTML• Provided training and mentoring to the legacy QA team on testing methodology• Performed audits to ensure best practices and processes were followed• Wrote tools in VB to import records from the old bug tracking system Key Accomplishments:• Created an automation team to rewrite an aging Segue SilkTest Framework• Developed plan for implementing the “Action-Word Driven Test Automation” approach• Installed test labs for the various server platforms such as SQL & Oracle• Introduced software complexity metrics, and made them publicly available through a Web page that updated each product build• Rapidly instituted change control utilizing Rational ClearQuest and implemented a plan for product performance benchmarking• Developed a server-side interface in VB/VBA to interface ClearQuest change control to the tech support case tracking system (Siebel)• Deployed Telelogic-DOORS requirements management system/processes• Supplied training to the entire organization on development tools, processes and SDLC

Software/Project EngineerOn-site project management for the Maximum Security Prison in Trinidad, West Indies. Traveled extensively overseas to engineer, install and commission the Integrated Building Control System. • Served as the liaison between government officials and contractors • Hired, trained and supervised local laborers• Maintained previous software development and technical support functions• Produced the IDEAS Control System (Echelon LonWork) using C and dBase • Completed development projects in various languages: Borland C/C++, Visual C/C++, Visual Basic and PL/MKey Accomplishments:• Developed drivers to interface between various hardware systems (PLC, Access Control, CCTV, Audio Switching, Fire Control, etc.) and Wonderware InTouch MMI TouchScreens• Designed and developed a low-cost access control system using Sensor I/O, dBase and C (Intel iRMX Real-time Operating System)• Frequently traveled on short-notice to locations to troubleshoot systems.

o Designed, installed and supported a 35 user Novell Netware Local Area Network. o Expanded to a 150+ node corporate wide-area-network.o Performed dBase development in support of the marketing, sales and advertising operations.

Shop and flight-line maintenance of B52 and KC135 aircraft automatic flight control system, stabilization systems and instrumentation systems.