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David Crouch Email & Phone Number
Vendor Peformance Manager, Call Center
at
Google Fiber
1 work email found
@adt.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vendor Peformance Manager, Call Center
Location
Greater Colorado Springs Area, United States, United States
Who is David Crouch? Overview
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Quick answer
David Crouch is listed as Vendor Peformance Manager, Call Center at Google Fiber, based in Greater Colorado Springs Area, United States, United States. AeroLeads shows a work email signal at adt.com and a matched LinkedIn profile for David Crouch.
David Crouch previously worked as Vendor Manager at Adt and Realtor at Exp Realty. David Crouch holds Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at Google Fiber
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{first_initial}{last}@adt.com
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Profile bio
About David Crouch
For over 20 years, I've been passionate about transforming customer experiences and operational excellence. I achieve this through strategic vendor management, effective project leadership, and a focus on quality assurance. My goal is to build strong partnerships and empower organizations to optimize performance and deliver value to customers.My expertise is rooted in managing complex vendor relationships, both domestically and internationally, which allows me to drive alignment between stakeholders, bridge communication gaps, and create solutions that benefit the business, vendors, and end-users alike.I am known for:• Vendor & Partner Management: Driving successful partnerships and optimizing vendor performance to meet business goals and enhance customer satisfaction.• Operational Excellence: Streamlining processes, implementing best practices, and ensuring quality control to improve efficiency and deliver superior results.• Project Leadership: Leading complex, large-scale deployments and implementations with a focus on meeting timelines, budgets, and exceeding expectations.• Customer Experience Improvement: Enhancing customer journeys and driving satisfaction through data-driven decision-making and customer feedback.• Contract Negotiations: Effectively negotiating contracts to secure favorable terms, mitigate risks, and drive value.I have a proven track record in:• Impacting global customer operations: From launching international contact centers to enhancing quality assurance programs, I consistently deliver results that drive business outcomes.• Delivering cross-industry success: Telecommunications, security solutions, BPO, real estate, and more—my experience spans multiple sectors.• Sharing operational insights: Providing leadership and expertise in process improvement, project management, and vendor performance.Some of the industries in which I have developed significant expertise include:• Telecommunications• Security Solutions• Real Estate & Property Management• Business Processes Outsourcing (BPO)• SaaS Support & Implementation• Customer Success & Support• Hospitality & Travel• E-commerce• Finance & Accounting• Quality Assurance• Training- Development and deliveryI'm passionate about leveraging technology and streamlined processes to create scalable, sustainable success. Whether it's refining operations, driving customer loyalty, or optimizing vendor performance, I'm here to elevate your business.
Listed skills include Telecommunications, Call Centers, Customer Experience, Customer Satisfaction, and 26 others.
Current workplace
David Crouch's current company
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6 roles · 25 years
David Crouch work experience
A career timeline built from the work history available for this profile.
Vendor Manager
- Directed end-to-end operations for international vendor sites across Colombia, Guatemala, the Philippines, and the Dominican Republic. Managed vendor performance for DIY and P1 support segments, verifying alignment.
- Vendor Management & Contract Negotiation: Led contract renewal updates, coordinating with legal and procurement teams to ensure alignment with organizational objectives and compliance standards.
- Training & Development: Streamlined training documentation for internal and external programs, enhancing efficiency. Implemented best practices like facilitator guides, video modules, and testing protocols, improving.
- Customer Satisfaction: Executed CSAT measures, including surveys and FCR analysis, to drive improvements in service quality and the customer experience.
- Agent Performance: Exceeded Agent Satisfaction scores, focusing on delivering exceptional service through vendor partnerships and ongoing development.
- Recruitment & On-boarding: Enhanced vendor recruitment for new site launches, reducing language barriers and improving the customer experience.
Sep 2020 - Sep 2024
Realtor
Jul 2020 - Sep 2024
Oct 2017 - Sep 2024
Principle, Sr Consultant, Vendor Manager
- Provided strategic leadership and operational oversight for 24/7 inbound technical support across phone, chat, and email channels, supporting SMB and residential customers across services including phone repair.
- Launched and Managed International Contact Centers: Led the establishment and operation of multiple international contact centers, delivering on SLAs and enhancing customer engagement.
- Restructured Training Programs: Created a facilitator's guide and modular approach, reducing onboarding time and improving agent readiness.
- Strengthened Vendor Relationships: Cultivated partnerships to maintain high customer satisfaction and improve NPS scores.Key Initiatives and Achievements:
- Tier I Productivity Tool Development: Built a productivity tool for daily KPI monitoring and agent-level performance insights, featuring a user-friendly interface with drill-down capabilities for root cause analysis.
- Spike Management Tool: Conceptualized and implemented a tool utilizing IVR data and network elements to track historical contact volume, identify potential outages, and enable rapid call deflection, reducing customer.
2007 - May 2020
Supervisor/Technical Specialist
- Supervised team of 25 employees. Established as on-site support for India trial. Managed quality monitoring, KPI performance and coaching, staffing, scheduling, and interviews. Directed complex escalations and.
- Selected to train multiple new hire classes.
- Spearheaded creation of CRM.
- Software testing for customer implementation.
- Created Workflow process.
2001 - 2007
~6 yrs
1 education record
David Crouch education
FAQ
Frequently asked questions about David Crouch
Quick answers generated from the profile data available on this page.
What company does David Crouch work for?
David Crouch works for Google Fiber.
What is David Crouch's role at Google Fiber?
David Crouch is listed as Vendor Peformance Manager, Call Center at Google Fiber.
What is David Crouch's email address?
AeroLeads has found 1 work email signal at @adt.com for David Crouch at Google Fiber.
Where is David Crouch based?
David Crouch is based in Greater Colorado Springs Area, United States, United States while working with Google Fiber.
What companies has David Crouch worked for?
David Crouch has worked for Google Fiber, Adt, Exp Realty, Airbnb Host, and Windstream Communications.
How can I contact David Crouch?
You can use AeroLeads to view verified contact signals for David Crouch at Google Fiber, including work email, phone, and LinkedIn data when available.
What schools did David Crouch attend?
David Crouch holds Business Administration And Management, General from University Of Phoenix.
What skills is David Crouch known for?
David Crouch is listed with skills including Telecommunications, Call Centers, Customer Experience, Customer Satisfaction, Troubleshooting, Call Center, Avaya, and Customer Service.
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