David Pearl Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

My role as Senior Change and Continuous Improvement Lead at CareSuper has included initiating, scoping and managing delivery of initiatives for identified process improvements, development and facilitation of problem solving workshops, documenting operational current state maps, highlight pain points, risks, change impact, and improvement opportunities, proactively identifying, scope and prepare business cases for opportunities to improve processes in conjunction with project owners/managers, supporting change management activities required to implement re-designed processes and systems, and developing metrics and report business process performance.Key Achievements:• Led and successfully operationalised creation of the new streamlined documentation and improvement framework throughout CareSuper• Led, prepared and facilitated: o high impact problem solving, and root cause workshops with SMEs and key stakeholders o high impact risk workshops and analysis for processes, projects, and improvement initiatives o successful delivery of diverse improvement projects/initiatives including member benefit payments, finance, and the delivery of member advice o process and improvement workshops for Direct Investment and Guaranteed Income products o CPS230 critical process workshops across CareSuper for all affected teams

Melbourne, Australia

My role as consultant, within Mercer's Quality & Continuous Improvement team, focused on partnering with the business, to identify and deliver initiatives, which improved quality, efficiency and customer experience. This included consulting, process improvement, and project management. I was also the trainer and coach for Mercer's Australia and New Zealand Lean Six Sigma Yellow Belt programme, and coach for the Green Belt programme.Key Achievements:• Successfully Implemented Mercer's continuous improvement program for Australia and New Zealand• Trained and facilitated over 80 participants in the Lean Six Sigma Yellow Belt programme• Coached and certified of over 30 Lean Six Sigma Yellow Belt candidates• Coached 10 Lean Six Sigma Green Belt candidates, leading to 2 certifications• Managed improvement project to standardise monthly insurance payments• Managed improvement project to automate payment transactions and reduce printing • Facilitated multiple improvement (Kaizen) workshops for stakeholders to support a variety of initiatives

Melbourne, Australia

Reported to the Head of Business Solutions and leading a team of six support staff to work closely with our customers to resolve incidents and improve systems and processes throughout the organisation. My role included running improvement workshops, small and medium projects end to end, document and implement standard processes. This was achieved by working closely with our customers nationally and also our Project Management Office on larger programs of workKey Achievements:• Managed a lean process improvement project, end to end, for Personal Lines insurance brokers nationally, working with our customers and multiple vendors resulting in defect reduction of 92% • Managed the 'War Room' process improvement project, collaborating with multiple departments and external vendors resulting in 60% reduction in downtime of high severity incidents.• Ran improvement workshops to map 'as is' and 'to be' processes using Lean methodologies.• Managed external audit, designing and implementing action plans for improvements. • Managed the development, documentation, testing and implementation of system improvements and team process changes which resulted in reduced call incident volumes by 23% • Project managed, end to end, the data integration phase of an insurance broker merger.• Analysed, documented and implemented transformational standard support processes

East Melbourne

This role focused on leading and improvement within technology and business teams. My role was to lead, motivate and mentor a team of four staff members, technical and business support for the company’s superannuation and residential mortgage systems. The managing part of the role was to design, test and implement analysis tools and reports. This was to identify recurring problems and their cost/benefit. The analysis output led to system changes, for the continued improvement of the residential mortgage systems.Key Achievements:• Designed analysis root cause analysis tools to identify recurring system problems • Started new process of reporting findings for opportunities of system improvement• Designed, led and presented training/support awareness program across business managers • Project manage the design and implementation of new commercial mortgage system

Melbourne, Australia

Development of in house, stand alone, and web Mortgage Finance applications.

Diploma, Project Management

Bachelor Of Computing, Development