David Pearl Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• My role as Senior Change and Continuous Improvement Lead at CareSuper has included initiating, scoping and managing delivery of initiatives for identified process improvements, development and facilitation of problem.
• Led and successfully operationalised creation of the new streamlined documentation and improvement framework throughout CareSuper
• Led, prepared and facilitated: o high impact problem solving, and root cause workshops with SMEs and key stakeholders o high impact risk workshops and analysis for processes, projects, and improvement initiatives o.

Melbourne, Australia

• My role as consultant, within Mercer's Quality & Continuous Improvement team, focused on partnering with the business, to identify and deliver initiatives, which improved quality, efficiency and customer experience..
• Successfully Implemented Mercer's continuous improvement program for Australia and New Zealand
• Trained and facilitated over 80 participants in the Lean Six Sigma Yellow Belt programme
• Coached and certified of over 30 Lean Six Sigma Yellow Belt candidates
• Coached 10 Lean Six Sigma Green Belt candidates, leading to 2 certifications
• Managed improvement project to standardise monthly insurance payments

Melbourne, Australia

• Reported to the Head of Business Solutions and leading a team of six support staff to work closely with our customers to resolve incidents and improve systems and processes throughout the organisation. My role included.
• Managed a lean process improvement project, end to end, for Personal Lines insurance brokers nationally, working with our customers and multiple vendors resulting in defect reduction of 92%
• Managed the 'War Room' process improvement project, collaborating with multiple departments and external vendors resulting in 60% reduction in downtime of high severity incidents.
• Ran improvement workshops to map 'as is' and 'to be' processes using Lean methodologies.
• Managed external audit, designing and implementing action plans for improvements.
• Managed the development, documentation, testing and implementation of system improvements and team process changes which resulted in reduced call incident volumes by 23%

East Melbourne

• This role focused on leading and improvement within technology and business teams. My role was to lead, motivate and mentor a team of four staff members, technical and business support for the company’s superannuation.
• Designed analysis root cause analysis tools to identify recurring system problems
• Started new process of reporting findings for opportunities of system improvement
• Designed, led and presented training/support awareness program across business managers
• Project manage the design and implementation of new commercial mortgage system

Melbourne, Australia

Development of in house, stand alone, and web Mortgage Finance applications.

Diploma, Project Management

Bachelor Of Computing, Development