Leading professional services, managed services, and payroll services.

Leading global Services sales and delivery as part of Saba's Customer Success Organization.

Focus on technical expertise and case-handling excellence during first year has resulted in:• 25% case backlog reduction per support team member• 22% increase in CSAT at our frontline call center• 10% increase in CSAT with our advanced support teams• 25% improvement in time to resolution• 20% cost reduction• Led ITIL audit of all support processes across Support, Cloud Operations, Engineering, and Security teams

• Provided training for all customer-facing employees as company transitioned to cloud model• Transitioned customer education for cloud business model using rapid content development• Integrated education delivery into Agile implementation methodology

• Grew team from 18 to 31 members in 5 global locations in EMEA, APJ, and Americas• Increased training coverage on VMware products from 22 to 56 products• Implemented new self-paced training with hands-on labs program with 45 courses in 2012 • Delivered 20% YOY increases in training hours consumed, to over 80,000 hours of student time in 2012• Delivered an average of over 100 hours of training per year to VMware's technical support engineer • Built VMware’s first cloud-based education labs environment for global internal and partner training• Defined project management and content development processes to successfully conduct 15-20 concurrent projects• Increased the amount of training delivered to Tier 1 OEM partners from 9 products to 22 products

Bluelayer built affordable, high-performance data availability architectures for early adopters of virtualization technologies.

Independent consultant for learning management enterprise software implementations.

Courses created and taught: Introduction to Macroeconomics; International Economics; and Money & Banking.