David Pelaez

David Pelaez Email and Phone Number

Senior Sales Director at Kaplan International Languages @ Kaplan International Languages
london, london, united kingdom
David Pelaez's Location
Cambridge, Massachusetts, United States, United States
David Pelaez's Contact Details

David Pelaez work email

David Pelaez personal email

About David Pelaez

As a qualified lawyer who has found his passion in sales, I've spent the last 13 years navigating the dynamic world of sales. My journey began as an Intern in Customer Care, where I discovered my true passion for driving business success through sales strategies.I've worn almost every hat in the sales department, evolving from a sales role to leading and transforming multiple sales teams at Kaplan headquarters in London before making my mark in the United States. Currently, I'm at the helm of the newly inaugurated Bogota HQ for The Americas.My career is marked by a relentless pursuit of excellence and a tenacious, results-focused attitude. I've consistently demonstrated robust sales skills, specializing in direct sales, and steering diverse teams to achieve unprecedented revenue growth across Europe, North America, and Latin America.I thrive on challenges and am committed to driving success in every region I touch.

David Pelaez's Current Company Details
Kaplan International Languages

Kaplan International Languages

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Senior Sales Director at Kaplan International Languages
london, london, united kingdom
Employees:
882
David Pelaez Work Experience Details
  • Kaplan International Languages
    Senior Sales Director The Americas
    Kaplan International Languages Oct 2019 - Present
    Boston, Massachusetts, United States
    Currently hold complete responsibility for the entire acquisition spectrum, including marketing, sales, and customer services functions, as well as overseeing support functions such as HR and Finance. Leading a dedicated team of over 70 employees, my role extends beyond geographical boundaries as I spearhead sales efforts in both LATAM and North America.Notably, during the challenging period of the pandemic, I successfully orchestrated a recovery, guiding the team to achieve their best results ever in 2021—an impressive 18% increase over the best results to date. This remarkable accomplishment speaks to our resilience and adaptability in navigating unprecedented circumstances.
  • Kaplan International Languages
    Sales Director Latam
    Kaplan International Languages Oct 2017 - Sep 2019
    Boston, Massachusetts, United States
    Managed end-to-end Profit and Loss responsibilities, overseeing marketing, sales, and customer services. Led a team of 42 employees and managed sales offices across Mexico, Colombia, Venezuela, and the rest of LATAM. Achieved a remarkable 17% increase in sales revenue in 2017, followed by a 6% increase in 2018 and a notable 10% growth in 2019. Collaborated closely with Online Marketing to spearhead initiatives for generating high-quality leads, involving the enhancement of website functionality. Accomplished a substantial improvement in lead conversion rates, elevating it from 6% to 11%.
  • Kaplan International Languages
    Country Manager Spain, Latam, Africa And Portugal
    Kaplan International Languages Jun 2015 - Sep 2017
    London, England, United Kingdom
    Achieved an outstanding 92% and 45% Year-Over-Year (YOY) revenue growth in 2015 and 2016, respectively, by strategically directing the sales function across both direct and B2B/B2I channels. Successfully managed a team of over 22 employees, enhancing opportunities for growth in regions such as Spain, Latin America, Africa, and Portugal. Implemented a new commission structure and reward plan, effectively increasing sales and boosting morale.Introduced a new commission structure and reward plan to increase sales and boost morale
  • Kaplan International Languages
    Sales Manager Spain, Latam
    Kaplan International Languages Jan 2014 - May 2015
    London Colney, England, United Kingdom
    Surpassed the company's sales quotas with an impressive 53% Year-Over-Year (YOY) revenue growth in 2014, exceeding goals. Achieved this by optimizing the production of 15 sales representatives through the cultivation of a culture characterized by high accountability, strong work habits, and consistent training/practice. Additionally, implemented MI, Quality Monitoring, and Sales Force CRM systems, along with a cloud-based Telephony solution.
  • Kaplan International Languages
    Sales Team Lead Spain, Latam
    Kaplan International Languages Jan 2013 - Dec 2013
    London, England, United Kingdom
    Achieved an outstanding 87% Year-Over-Year (YOY) growth by effectively managing a team of 7 direct sales representatives in Spain and LATAM. Led by example to ensure the team consistently met and exceeded targets and Key Performance Indicators (KPIs). Introduced 'best-practice' standards and KPIs to drive performance and enhance service levels.
  • Kaplan International Languages
    Sales Representative Spain, Latam
    Kaplan International Languages Mar 2012 - Dec 2012
    London, England, United Kingdom
    Ranked as the Best Sales Representative Globally, achieving remarkable success with over 4,000 weeks sold and generating almost 2 million in net revenue. Provided expert advice and support to potential students in Spain and Latin America, ensuring their inquiries were met with products that catered to their needs. Diligently tracked sales and customer interactions using our most advanced CRM system, Salesforce, and other business systems. Consistently met and exceeded individual and territory targets, as well as Key Performance Indicators (KPIs).Tracking sales and customers through our most advanced CRM system (Salesforce) and other business systemsMeeting and exceeding individual and territory targets and Key Performance Indicators (KPIs)
  • Kaplan International Languages
    Customer Service Representative Spain
    Kaplan International Languages Aug 2011 - Feb 2012
    London, England, United Kingdom
    Assist in the administrative processes, update and maintain policies and procedures, referrals, payments, and database. Systematically and proactively managing clients, both telephone and email communication in Spanish and English Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers , and providing ongoing customer support.
  • Lycatel
    Customer Service Representative Italy
    Lycatel Sep 2010 - Aug 2011
    London, England, United Kingdom
    Attracts potential customers by answering product and service questions; and suggesting information about other products and services.Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution
  • Abogados
    Paralegal
    Abogados Sep 2008 - Jun 2010
    Valladolid, Castilla And Leon, Spain
    Assists lawyers in preparing and organizing various legal documents for upcoming cases and trials. Main duties included preparing affidavits and correspondence, discussing case details with attorneys and clients, and organizing different files for different legal proceedings.

David Pelaez Education Details

Frequently Asked Questions about David Pelaez

What company does David Pelaez work for?

David Pelaez works for Kaplan International Languages

What is David Pelaez's role at the current company?

David Pelaez's current role is Senior Sales Director at Kaplan International Languages.

What is David Pelaez's email address?

David Pelaez's email address is dp****@****ail.com

What schools did David Pelaez attend?

David Pelaez attended Columbia Business School, Ilm, Ministry Of Justice, Universidad De Salamanca, Universidad De Salamanca.

Who are David Pelaez's colleagues?

David Pelaez's colleagues are Brian Grojean, Megan Knabb, Anthonella Nuñez Munive, Catherine Duck, Rachel Matthews, Paul Scherz, Julian Fonseca.

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