David Pentland Email & Phone Number

United Kingdom

The World's First eCommerce Payment Management Company. We are more than a global payment gateway — we are a payment management company. CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our CyberSource and Authorize.Net brand solutions to process payments, streamline fraud management, and simplify payment security.Working within the Global Services team as Director of integrated commerce. Currently architecting CyberSource integrated commerce solutions for merchants and partners. Payment solutions that span both the card present and card not present. Responsibilities include capturing requirements, defining solution designs, technical workshops, technical authoring, testing and test requirements, solution deployment, and cross channel & company collaboration.Responsibilities and experience also include but not limited to;RFI’s | RFP’s | SDD’s | SOW’s | SME | Merchant engagements | Technical workshops | Product demonstrations | Presentations | Summit events | Client delivery | Implementations | Project management | Consultancy | Key account technical support | Optimising merchant processing and payment acceptance | Payment security | Cross channel collaboration; Product, Development, Sales, Partners, AM’s, TAM’s, Customer Service, Managed Risk Services.In addition to;European payment methods | Partner product support | Fraud screening and fraud preventions | Acquiring support | Acquiring mandates | Alternative and Digital payments | Mobile and App payments | Industry best practices | Technical authoring.

United Kingdom

The World's First eCommerce Payment Management Company. We are more than a global payment gateway — we are a payment management company. CyberSource provides a complete portfolio of services that simplify and automate payment operations. Customers use our CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security.Born during the dawn of eCommerce in 1994, CyberSource was one of the pioneers in online payment and fraud management services for medium and large-sized merchants. In 2007, we acquired the leading U.S. small business payment services provider, Authorize.Net, thus expanding our market footprint to cover businesses ranging from the smallest sole proprietorships to the largest global brands. In 2010 CyberSource was acquired by, and operates as a wholly-owned subsidiary of, Visa Inc.Today, over 400,000 businesses worldwide use CyberSource solutions. The company is headquartered in Foster City, California, with international offices in the U.K., Brazil, Mexico, China, Singapore and Japan.Responsibilities as a Sr. Commercial Engineer and part of the VAS EMEA team include;RFI’s | RFP’s | SDD’s | SOW’s | SME | Merchant engagements | Technical workshops | Product demonstrations | Presentations | Summit events | Client delivery | Implementations | Project management | Consultancy | Key account technical support | Optimising merchant processing and payment acceptance | Payment security | Cross channel collaboration; Sales, Partners, AM’s, TAM’s, Managed Risk Services.In addition to;European payment methods; bank transfers, direct debits | Partner product support; Hybris, Demandware, Amadeus, Sabre | Fraud screening and fraud preventions; Decision Manager, Payer Authentication | Acquiring support; Payease, Global Collect | Acquiring mandates | Alternative payments; AliPay, PayPal, VISA checkout, V.me, ApplePay | Mobile and App payments | Industry best practices | Technical authoring.

Newcastle Upon Tyne, United Kingdom

Sage Pay is one of Europe’s leading independent payment service provider (PSP) and one of the most trusted payment brands. Every year we process millions of secure payments for over 45,000 customers and make the process of accepting payments easier, faster, safer and more profitable for growing businesses.Responsibilities as a member of the Technical Services team include; Training and development of new and existing staff | Technical quality call evaluation | Technical account management | Internal E-commerce second tier technical support | Internal card holder present second tier technical support | External priority and key accounts technical support.In addition to; Regression, smoke and UAT release testing | Product releases and product based training | European payment methods | Partner product support; PayPal, ReD, T3M, AMEX, Actinic, Magento | Sage product support; Sage 50, Sage 200, Sage instant, Sage One | Fraud screening and fraud preventions | Mobile payments | Integration practices | Internal and external merchant meetings | Technical authoring of internal and external documentations | Technical authoring of internal and external communications | Duty management | Project management | Complaints handling | System defect and enhancement tracking.

Newcastle Upon Tyne | Sunderland | London, United Kingdom

Over the course of eight years working for several prominent leisure companies within Newcastle upon Tyne, Sunderland, and London. Employed in a range of managerial positions, including positions of trust, responsibility and due diligence. Developed an adaptable and effective management style which delivered high success when doing relief management. This continued to improve over time welcoming all opportunities to overcome the challenges of different personalities, learning styles and nationalities.Responsibilities as a leisure industry manager include; Taking full responsibility for the effective operation of the premises | Keeping up to date with licensing legislation and taking legal responsibility for the premises | Recruiting, training and motivating staff | Responsible for accurate rota-planning based on forecast sales and core wage budget | Driving excellent customer service | Managing and maintaining employee files | Identifying recruitment needs and the appointment of staff | Identifying training needs with an active role in developing people | Manage the performance and attendance of staff in line with company policies and procedures | Dealing with customer complaints.In addition to; Controlling all aspects of finance in the premises including sales, gross profit, stock control, core wages and controllable expenditure | Forecasting sales and wages | The management of all stock-management processes | Management of all maintenance issues and third-party contractors | Managing correct staffing levels | Maintaining personal knowledge by completing in-house training | Enforcing health and safety rules | Adhering to licensing, data protection, Health & Safety and COSHH legislation | Responsible for risk assessments to ensure staff and customer safety.

Master Of Science (Msc), Computing Engineering And Information Systems (Ceis), Not Complete

MSc in CEIS is specifically designed to allow the update and extension of knowledge in a flexible programme, which focuses on previous.

Master Of Science (Msc), Information Technology Management (Itm)

MSc in Information Technology Management has been designed to develop knowledge and the ability to manage information technology. Provide.

Master Of Science (Msc), E-Knowledge Management (Ekm)

MSc in e-Knowledge Management focuses on the collaborative technologies combined with the second-generation knowledge management..

Bachelor Of Science (Bsc), Computing Studies

BSc in Computing studies focuses on systems development and strategic systems management, to social and current issues in computing.