Troubleshot device issues and assisted customers with account resolutions, delivering a world-class customer service experience. Ensured consistently high Net Promoter Score (NPS), Average Call Handling (ACH) time, First Call Resolution (FCR), and customer satisfaction. Provided expert support and troubleshooting for T-Mobile ID related concerns.

Utilized proprietary network monitoring tools to analyze performance metrics, ensuring optimal network efficiency. Maintained network infrastructure by inspecting and cleaning fiber optic components, verifying transceiver functionality, and conducting server diagnostics to identify and resolve performance issues.

Provided comprehensive end-user support across a college campus, ensuring seamless operations. Assisted with migration of users from Active Directory to Entra ID, and supported cloud-based data backups. Managed user and equipment accounts, including creation, administration, and deactivation. Delivered security support and training to end users, promoting best practices. Troubleshot Microsoft SQL databases and configurations for academic software. Developed and implemented Standard Operating Procedures (SOPs) for the secure operation of multiple campus-wide applications.

Troubleshot device issues and assisted customers with account resolutions, delivering a world-class customer service experience. Ensured consistently high Net Promoter Score (NPS), Average Call Handling (ACH) time, First Call Resolution (FCR), and customer satisfaction. Provided expert support and troubleshooting for T-Mobile ID related concerns.

Delivered food efficiently in a high-demand environment, demonstrating strong time management and the ability to prioritize tasks.Utilized problem-solving skills to navigate routes and handle unforeseen challenges.Maintained clear communication with customers and support teams, ensuring a smooth delivery process.Provided excellent customer service, consistently meeting or exceeding customer expectations.Developed business management and organization skills while managing multiple deliveries and optimizing routes for efficiency.

Provided home networking support for Comcast/Xfinity customers, troubleshooting network issues to optimize performance and reliability. Assisted with password resets, username issues, and safeguarded customer information by adhering to strict verification protocols. Utilized networking tools such as ping, netstat, tracert, and proprietary Xfinity tools to assess connection speeds and consistency. Assigned work orders for physical tasks as needed.Consistently ranked in the top 5 for key performance metrics, including Average Handle Time (AHT), Net Promoter Score (NPS), and First Call Resolution (FCR).

Served as the in-store Subject Matter Expert for Samsung products, providing technical expertise and training to Best Buy employees on all Samsung electronics.Enhanced in-store sales of Samsung devices by delivering expert technical support and promoting product features.Increased store performance through effective training and technical support, driving higher customer satisfaction and sales for Samsung products.

Engage customers in store and guide their in store experience. Make recommendations based on customer needs. Requires a deep knowledge of electronics, multiple cell phone plans and devices. Provide a right fit wireless plan for customers. Responsible for opening and closing the store and ensuring all money is accounted for. Managing Planograms. Wireless Certified Mobilitiy CertifiedVerizion SpecialistSprint Specialist

Trained to perform CBRN reconnaissance and surveillance in order to confirm or deny the presence of chemical, biological or radiological hazards beyond the supported unit’s capability. During my enlistment I studied and took the following courses / trainings Joint Staff Composit Risk Management OperationsJoint Integrated Persistent SurveillanceSERE 100.1 Level A Code of Conduct TrainingInformation Technology Asset Accountability TrainingCyberspace Operations AwarenessPersonally Identifiable Information (PII)IPv6Information Security Fundamentals CourseSocial Networking Site AwarenessUnix Security for System Admins