-Beyond technician duties, when not in the field or tackling the in-office repair queue, assisted in the day-to-day administrative tasks for the company, and specifically the Vice President of Installations.-Consistently improve customer satisfaction and experience by delivering high-quality, personalized solutions to each client while remaining flexible to adjust the project based on the client’s ever-changing needs.-Provide detailed network infrastructure installation, including pulling various cable types for data, phones and video.-Assembled vendor components into complex systems and further tested/adjusted systems to meet specified design configurations and customer requirements. -Responsible for verifying equipment and labor requirements prior to installation of new systems.-As requested, provide calibrated surveys to determine outlier conditions, and develop mitigation procedures needed to conform to acceptable levels.-On days with computer repair backlog, would assist in diagnosing and repairing various PC/Mac/other device issues for consumer clients.-For customers with a remote HelpDesk agreement with the company: utilized tools like custom ticketing software for tracking, and TeamViewer to remote in, diagnose and address various technical issues with consumer or business systems.-Utilized previous customer service and sales experience to successfully explain technical situations to non-technical people while setting proper expectations to retain and maintain customer base.-Consistent high reviews from customers in areas of satisfaction, attitude, and ability to set them at ease while I take the necessary steps to fix the problem, all while keeping them updated with progress of specific situation.

-Demonstrated self-starting skillset by utilizing prior sales and customer service experience to beat initial sales quota by 250% in a two week period.-Collaborated with peers to provide a superior service to both CareProviders and families in need, utilizing various technologies and procedures to continually exceed monthly team goals.-Maintained a database of warm leads, ensuring accuracy of CRM after each customer contact.-Ensured satisfaction throughout the entire customer service process, from initial greeting to matching them with a Care Provider that met or exceeded their needs.-Applied existing skills and training to determine what each customer’s specific home care needs were and matching them in a timely manner.-Memorized company product offerings, contributing to high sales volume by effectively communicating product benefits.

Working at EBQ was a great experience, letting me get my feet wet in a specific part of the B2B sales cycle and giving me invaluable first hand knowledge about the mechanics and value of lead generation.

● Generated $2,535,822 in total revenue from consumer sales in 18 months, with customer satisfaction rating of 93%.● Displayed extensive knowledge of Apple products and configurations via working information base to ensure quality client engagements.● Consistently exceeded revenue, customer satisfaction, and close rate goal metrics through superior business development strategies.● Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals.● Developed lasting relationships with contacts at which proves to be an excellent referral source.● Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.