-Directed oversight and management of third-party billing relationships for 55 surgery centers, ensuring compliance with contractual obligations and performance benchmarks.-Analyze performance data to track and report on third-party vendor efficiency, identifying areas of risk and opportunity for process enhancement.-Conduct regular reviews and meetings with each third-party vendor to assess performance metrics, discuss challenges, and push for continual improvement.-Lead the… Show more -Directed oversight and management of third-party billing relationships for 55 surgery centers, ensuring compliance with contractual obligations and performance benchmarks.-Analyze performance data to track and report on third-party vendor efficiency, identifying areas of risk and opportunity for process enhancement.-Conduct regular reviews and meetings with each third-party vendor to assess performance metrics, discuss challenges, and push for continual improvement.-Lead the strategic consolidation of third-party vendors as required based on performance analysis and company direction, optimizing our revenue cycle management.-Foster strong relationships with surgery center administrators, third-party entities, and AMSURG leadership to ensure alignment of revenue cycle strategies.-Serve as a subject matter expert in revenue cycle management, offering guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators and surgeon partners. Show less

-Directed a $110M business segment with 12M patient interactions annually. Spearheaded and oversaw transformation, innovation, and operational improvement initiatives.-Served as a member of the executive team that grew the company from $250M to $1.6B in revenue.-Implemented strategies for scheduling, pre-registration, patient access, and denial prevention.-Led consolidation initiatives to gain efficiencies and cost savings. Engaged with stakeholders, simplified complex challenges… Show more -Directed a $110M business segment with 12M patient interactions annually. Spearheaded and oversaw transformation, innovation, and operational improvement initiatives.-Served as a member of the executive team that grew the company from $250M to $1.6B in revenue.-Implemented strategies for scheduling, pre-registration, patient access, and denial prevention.-Led consolidation initiatives to gain efficiencies and cost savings. Engaged with stakeholders, simplified complex challenges, provided viable and reasonable solutions for improvement, built consensus, patient access, pre-registration, and scheduling operations at 63 acute-care facilities, 15 imaging centers, and numerous urgent-care centers across the U.S.-Directed patient access operations and leadership across 63 facilities, including policy and procedures, staffing, regulatory oversight, and implementation, as well as performance metrics and reporting -Managed a budget of $110M and 2,260 employees across four time zones, including off-shore locations.-Recognized in 2015 for achieving the highest performance and employee-engagement scores in the company.-Built a team to lead transformation and implement RCM best practices.-Conducted strategic planning for multi-year technology and transformation effort with proven ROI.-Implemented system-wide patient access workflow and rule engine to assist registration staff to complete all tasks efficiently and correctly.-Initiated and implemented workforce management technology to operationalize individual incentive plans and produce demand-based staffing models for 2K employees.-Designed and implemented an industry-first solution for a fully automated patient estimation solution, as well as implemented patient self-service registration system for patients to register remotely or in person, including patient forms and signatures.-Consistently achieved NAHAM best-in-class percentage of POS collections as percentage of total patient payments (50%). Show less

Oversaw acute billing system and maintenance for health system. Managed corporate HIM applications and support team. Oversaw management of 94 core corporate systems used by the Baylor Foundation, compliance and regulatory departments, care quality departments, operating rooms, human resources, legal, Baylor research, and public safety. Led corporate committee, overseeing ICD-10 coding compliance preparedness.

Led implementation of several vendor applications across 120 acute-care centers that Tenet owned, including Medicare Compliance and registration software. Managed HIPAA compliance with new 837 claim format for all applications.

Tenet Account, Patient Accounting, Tenet Account, Web Projects, Dime Savings Bank, Tenet Account, IMMS Implementation; Staging Facility Manager, Alamo Car Rental Account.